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Salesforce Certified Service Cloud Consultant (SFCSECC)

The Salesforce Certified Service Cloud Consultant credential is designed for those who have experience implementing Service Cloud solutions in a customer-facing role. Candidates should be able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

Here are some examples of the concepts you should understand to pass the exam:

  • Design contact center solutions that make use of cases, knowledge base, and portals
  • Design interaction channels and build interfaces to maximize agent productivity
  • Manage data and design analytics that track key industry metrics

Tests

All proctored Salesforce certification exams can be scheduled as an onsite or online exam.

Quick facts about the exam:

  • 60 multiple-choice questions
  • 105 minutes allotted to complete the exam
  • 68% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam
  • Available in English, Spanish, and Brazilian Portuguese, additional details here
  • Prerequisite: Current status as a Salesforce Certified Administrator
  • A full exam outline, recommended online training, and reference materials are available in the Exam Guide