The Salesforce Certified Service Cloud Consultant program is designed for professionals who have experience implementing Salesforce Service Cloud solutions. The Salesforce Certified Service Cloud Consultant is able to gather business requirements that meet customer objectives. They are able to translate the requirements to design, implement, and support maintainable and scalable solutions.
Prerequisites
A Salesforce Certified Service Cloud Consultant designs and implements solutions that support business processes and requirements using Service Cloud. This professional has customer support knowledge and expertise implementing Salesforce.
Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implementation consultants with a specialty in the Customer Support domain. The Salesforce Certified Service Cloud Consultant typically has 2 to 5 years of professional experience.
Typical job roles of a Salesforce Certified Service Cloud Consultant candidate may include:
- Business analyst
- Consultant
- Program/Project/Engagement manager
- Application/Solution/Technical architect
- Contact center manager
- Administrator
- System analyst
- Product owner
- Industry subject matter expert
Recommended training for this certification
The courses recommended for this exam include:
- Administer and Maintain Service Cloud (ADX261)
- Administer Intelligent Service Cloud Solutions (ADX361)
- Prepare for your Service Cloud Consultant Certification Exam (CRT261)
Exams
All proctored Salesforce certification exams can be scheduled as an onsite or online exam.
Quick facts about the exam:
- Content: 60 multiple-choice questions and up to five non-scored questions*
- Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
- Passing score: 67%
- Version: Exam questions align to the Summer '24 release
- Registration fee: USD$200, plus applicable taxes as required per local law
- Retake fee: $100, plus applicable taxes as required per local law
- Delivery options: Proctored exam delivered onsite at a testing center or in an online environment; click here for information on scheduling an exam.
- References: No hard-copy or online materials may be referenced during the exam.
- Prerequisite: Salesforce Administrator credential
- Note: When evaluating questions and answers, consider all currently available features including those available in either Lightning Experience or Salesforce Classic.
*Note that as of November 16, 2017, some Salesforce Certification exams will contain up to five additional, randomly placed, unscored questions to gather data on question performance. The duration of each exam has been evaluated and adjusted to accommodate the inclusion of the unscored questions. These questions will be in addition to the 60 scored questions on your exam and will have no impact whatsoever on your score.