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Salesforce Certified Marketing Cloud Social Specialist (SFCMCSS)

The Salesforce Certified Marketing Cloud Social Specialist credential is designed for those who can demonstrate knowledge, skills, and experience using the components of Social Studio in the social landscape for post creation, management and analysis of conversations, and reporting.

Here are some examples of the concepts you should understand to pass the exam:

  • Build strategic social media processes, incorporating different tools like Publish, Engage, and Analyze
  • Design workflows to support business processes and reporting requirements
  • Troubleshoot and solve basic platform issues
  • General knowledge of social media terminology


All proctored Salesforce certification exams can be scheduled as an onsite or online exam.

Quick facts about the exam:

  • 60 multiple-choice questions
  • 90 minutes allotted to complete the exam
  • 67% is the passing score
  • Registration fee is USD 200
  • Retake fee is USD 100
  • No hard-copy or online materials may be referenced during the exam
  • No prerequisites; however, we recommend completing the Social Studio (SS101) course in advance
  • A full exam outline can be found in the Exam Guide