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IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)
Who should attend
This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.
Prerequisites
Before taking this course, you should have the following skills:
- At a minimum, intermediate computer skills
- The ability to visualize complex scenarios
Course Objectives
This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
Course Content
This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
Online Training
Dauer 3 Tage
Preis (exkl. MwSt.)
- 2.390,– €
Sprache der Kursunterlagen: Englisch
Classroom Training
Dauer 3 Tage
Preis (exkl. MwSt.)
- Deutschland: 2.390,– €
Verpflegung umfasst:
- Kaffee, Tee, Saft, Wasser, Cola
- Gebäck und Süßigkeiten
- Frisches Obst
- Mittagessen in einem der naheliegenden Restaurants
Gilt nur bei Durchführung durch Fast Lane. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot.
Sprache der Kursunterlagen: Englisch
Kurstermine
Instructor-led Online Training:
Kursdurchführung online im virtuellen Klassenraum.
Französisch 