IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)

 

Who should attend

This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.

Prerequisites

Before taking this course, you should have the following skills:

  • At a minimum, intermediate computer skills
  • The ability to visualize complex scenarios

Course Objectives

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Course Content

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Preise & Trainingsmethoden

Online Training

Dauer
3 Tage

Preis (exkl. MwSt.)
  • 2.390,– €

Sprache der Kursunterlagen: Englisch

Classroom Training

Dauer
3 Tage

Preis (exkl. MwSt.)
  • Deutschland: 2.390,– €

Sprache der Kursunterlagen: Englisch

Kurstermine

Instructor-led Online Training:   Kursdurchführung online im virtuellen Klassenraum.

Deutsch

Zeitzone: Mitteleuropäische Zeit (MEZ)   ±1 Stunde

Online Training Zeitzone: Mitteleuropäische Zeit (MEZ)

Englisch

Zeitzone: Mitteleuropäische Zeit (MEZ)   ±1 Stunde

Online Training Zeitzone: Mitteleuropäische Zeit (MEZ)

7 Stunden Differenz

Online Training Zeitzone: Central Standard Time (CST)

Deutschland

München