IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)

 

Who should attend

This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.

Prerequisites

Before taking this course, you should have the following skills:

  • At a minimum, intermediate computer skills
  • The ability to visualize complex scenarios

Course Objectives

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Course Content

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.

Prices & Delivery methods

Online Training

Duration 3 days

Price (excl. tax)
  • 2,390.— €

Courseware language: English

Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 2,390.— €

Courseware language: English

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.

English

Time zone: Central European Summer Time (CEST)   ±1 hour

Online Training Time zone: Central European Time (CET)
Online Training Time zone: Central European Time (CET)

7 hours difference

Online Training Time zone: Central Standard Time (CST)

Germany

Munich