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IBM Control Desk 7.6 Foundations (TP351G)

 

Who should attend

This course is suitable for all roles, including installers, administrators, and service desk agents.

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Course Objectives

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Course Content

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Online Training

Dauer 2 Tage

Preis (exkl. MwSt.)
  • 1.590,- €
Digitale Kursunterlagen

Sprache der Kursunterlagen: Englisch

Classroom Training

Dauer 2 Tage

Preis (exkl. MwSt.)
  • Deutschland: 1.590,- €
inkl. Verpflegung Digitale Kursunterlagen

Sprache der Kursunterlagen: Englisch

Kurstermine

Instructor-led Online Training:   Kursdurchführung online im virtuellen Klassenraum.
Französisch
Zeitzone Mitteleuropäische Sommerzeit (MESZ)
Online Training Zeitzone: Mitteleuropäische Sommerzeit (MESZ) Kurssprache: Französisch
Frankreich
Paris Kurssprache: Französisch