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IBM Control Desk 7.6 Foundations (TP351G)
Who should attend
This course is suitable for all roles, including installers, administrators, and service desk agents.
Prerequisites
Before taking this course, you should have the following skills:
- Basic browser navigation skills
Course Objectives
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Course Content
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Online Training
Dauer 2 Tage
Preis (exkl. MwSt.)
- 1.590,– €
Sprache der Kursunterlagen: Englisch
Classroom Training
Dauer 2 Tage
Preis (exkl. MwSt.)
- Deutschland: 1.590,– €
- Kaffee, Tee, Saft, Wasser, Cola
- Gebäck und Süßigkeiten
- Frisches Obst
- Mittagessen in einem der naheliegenden Restaurants
Gilt nur bei Durchführung durch Fast Lane. Termine, die von unseren Partnern durchgeführt werden, beinhalten ggf. ein abweichendes Verpflegungsangebot.
Sprache der Kursunterlagen: Englisch
Französisch 