IBM Control Desk 7.6 Foundations (TP351G)

 

Who should attend

This course is suitable for all roles, including installers, administrators, and service desk agents.

Prerequisites

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Course Objectives

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Course Content

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Prices & Delivery methods

Online Training

Duration 2 days

Price (excl. tax)
  • 1,590.— €

Courseware language: English

Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,590.— €

Courseware language: English

 

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.

English

Time zone: Central European Summer Time (CEST)   ±1 hour

Online Training Time zone: Central European Time (CET)
Online Training Time zone: Central European Time (CET)
Online Training Time zone: Central European Time (CET)
Online Training Time zone: Central European Time (CET)

7 hours difference

Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Central Daylight Time (CDT)