IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management Fundamentals (TP370G)

 

Who should attend

This intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution.

Prerequisites

You should have:

  • Familiarity with the ITIL Service Management processes
  • Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course

Course Objectives

This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

Course Content

This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

Preise & Trainingsmethoden

Online Training

Dauer 3 Tage

Preis (exkl. MwSt.)
  • 2.390,– €

Sprache der Kursunterlagen: Englisch

Classroom Training

Dauer 3 Tage

Preis (exkl. MwSt.)
  • Deutschland: 2.390,– €

Sprache der Kursunterlagen: Englisch

Kurstermine

Instructor-led Online Training:   Kursdurchführung online im virtuellen Klassenraum.

Deutsch

Zeitzone: Mitteleuropäische Sommerzeit (MESZ)   ±1 Stunde

Online Training Zeitzone: Mitteleuropäische Zeit (MEZ)
Online Training Zeitzone: Mitteleuropäische Zeit (MEZ)

Englisch

Zeitzone: Mitteleuropäische Sommerzeit (MESZ)   ±1 Stunde

Online Training Zeitzone: Mitteleuropäische Zeit (MEZ)
Online Training Zeitzone: Mitteleuropäische Zeit (MEZ)

7 Stunden Differenz

Online Training Zeitzone: Central Standard Time (CST)

Deutschland

München