As a candidate for this Microsoft Certification, you design and configure AI-enhanced sales solutions by using Dynamics 365 Sales, Copilot in Dynamics 365 Sales, and agent capabilities to help sellers work more efficiently throughout the lead-to-cash process. You translate business requirements into practical seller workflows enhanced with conversational intelligence, predictive insights, guided automation, and secure data access.
In this role, you work closely with sales, operations, and IT stakeholders to help ensure that solutions align with revenue goals and process optimization.
You perform the following design and implementation tasks:
- Configure Dynamics 365 Sales core features.
- Deploy, manage, and monitor agents in Sales.
- Implement collaboration features.
- Tailor AI-powered intelligence features.
It is highly recommended that candidates complete training in intermediate-level Microsoft Power Platform configuration before taking this certification exam. Additionally, you must have functional knowledge of:
- Interpreting an organization’s sales processes and seller experience.
- Building and extending model-driven apps.
- Building Power Automate cloud flows.
Recommended training for this certification
Exams
AB-210