Course Overview
This module provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL guidance. It offers practical direction to help align people, processes, and technology to navigate the complexity of the product lifecycle and ensure products deliver measurable value aligned with business goals.
Who should attend
- Product and digital delivery roles
- Service management and delivery roles
- Architecture and design roles
- Software and application development teams
Prerequisites
- Any ITIL 4 certification or
- ITIL Version 5 Foundation (ITIL5F)
- Accredited training or Official eLearning
Course Objectives
- Enables delivery of sustainable, high-impact digital products by integrating product development and delivery activities
- Reduces silos, supports alignment with evolving business needs, and enables a culture of velocity, innovation, agility, and value creation
- Applies ITIL principles across business analysis, product design, software development and management, testing, release and deployment, and continual improvement practices
- Positions integrated product and service management as a strategic, tactical, and operational enabler that aligns investment with outcomes
Course Content
- Learning coverage
- Digital Products and Services
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- Lifecycle Management