Course Overview
The “ITIL Foundation (Version 5)” course is designed to help you build a solid foundation in digital product and service management. It covers the core concepts and practices needed to deliver value throughout the entire lifecycle in today’s complex, AI-driven environments. The course is recognized worldwide and suitable for professionals at any career level.
Who should attend
Anyone interested in controlling IT costs, improving the quality of IT services, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, system integrators, help desk managers and staff, planners, managed service providers, outsourcing providers, application developers, and others in IT-related roles.
Prerequisites
No specific skills or experience are required to participate in this training. However, before the session begins, you will receive a guide to help you prepare for the course. The course preparation guide also includes the official syllabus for the ITIL Foundation certification, which you should review before attending the course.
Course Objectives
What skills will you acquire?
Life Cycle Thinking
Adopt a “lifecycle mindset” to make smarter decisions, anticipate change, reduce technical debt, improve service continuity, and align teams while moving away from a silo mentality.
A collaborative, value-driven approach to work
Strengthen collaboration among different roles and teams by adopting modern, team-oriented delivery processes and focusing on shared outcomes, transparency, end-to-end value streams, and shared value creation.
Striving for Continuous Improvement
Develop practical skills to integrate continuous improvement into your daily work, foster a growth mindset, and adapt quickly to changes in fast-paced digital environments.
Course Content
The most important topics include:
- Concepts for the management of digital products and services, such as value creation, continuous improvement, and lifecycle management.
- Value creation through collaboration among service providers, consumers, and stakeholders.
- The four dimensions of product and service management: organizations and people, value streams and processes, information and technology, and partners and suppliers.
- The ITIL Service Value System, which integrates guiding principles, governance, value stream activities, management practices, and continuous improvement.
- Applying the ITIL guiding principles to improve decision-making and collaboration.
- Understanding the life cycle of digital products and services, from discovery and design through to operation, delivery, and support.
- Research on ITIL management practices and official practice guides.
- Continuous improvement using the ITIL model for continuous improvement to ensure long-term business success
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Notes:
The test voucher includes:
Online Training:
Classroom Training: