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Microsoft Dynamics 365 Field Service (MB-240T00)

 

Course Overview

Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

Who should attend

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Certifications

Course Objectives

After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

Course Content

  • Configure Field Service
  • Resource Scheduling Configuration
  • Defining and Configuring Bookable Resources
  • Configure Incidents
  • Inventory and Work Order Management
  • Field Service Agreements
  • Inventory and Purchasing
  • Field Service Mobile
  • Universal Resource Scheduling
  • Managing Scheduling Options
  • Customizing the Schedule Board
  • Advanced Scheduling Options
Online Training

Duration 3 days

Price (excl. tax)
  • 1,890.- €
  • SA Voucher: 3
    hardcoded default SA
Digital courseware

Courseware language: English

Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,890.- €
  • Switzerland: CHF 2,520.-
  • SA Voucher: 3
    hardcoded default SA
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware

Courseware language: English

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX™ Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.
English
Time zone CEST
02/11/2020 ― 04/11/2020 Online Training Time zone: CET
1 hour difference
30/11/2020 ― 02/12/2020 Online Training Time zone: EET
02/12/2020 ― 04/12/2020 Online Training Time zone: GMT
12/01/2021 ― 14/01/2021 Online Training This is an English language FLEX course.
Time zone: GMT
09/03/2021 ― 11/03/2021 Online Training This is an English language FLEX course.
Time zone: GMT
15/03/2021 ― 17/03/2021 Online Training This is an English language FLEX course.
Time zone: GMT
25/05/2021 ― 27/05/2021 Online Training This is an English language FLEX course.
Time zone: BST
15/08/2021 ― 17/08/2021 Online Training This is an English language FLEX course.
Time zone: UTC+3
2 hours difference
07/02/2021 ― 09/02/2021 Online Training This is an English language FLEX course.
Time zone: UTC+3
15/08/2021 ― 17/08/2021 Online Training This is an English language FLEX course.
Time zone: UTC+4
3 hours difference
07/02/2021 ― 09/02/2021 Online Training This is an English language FLEX course.
Time zone: UTC+4
6 hours difference
20/10/2020 ― 22/10/2020 Online Training Time zone: EDT
20/10/2020 ― 22/10/2020 Online Training Time zone: EDT
9 hours difference
08/12/2020 ― 10/12/2020 Online Training Time zone: PST
08/12/2020 ― 10/12/2020 Online Training Time zone: PST
FLEX™ Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.
Germany
18/11/2020 ― 20/11/2020 Frankfurt
09/02/2021 ― 11/02/2021 Berlin
30/03/2021 ― 01/04/2021 Frankfurt
22/06/2021 ― 24/06/2021 Hamburg
30/11/2021 ― 02/12/2021 Düsseldorf
FLEX & Online Training

Please see below our alternative, English language, FLEX course options.

12/01/2021 ― 14/01/2021 London, City This is an English language FLEX course.
Time zone: GMT
09/03/2021 ― 11/03/2021 London, City This is an English language FLEX course.
Time zone: GMT
15/03/2021 ― 17/03/2021 London, City This is an English language FLEX course.
Time zone: GMT
Switzerland
18/11/2020 ― 20/11/2020 Basel
18/11/2020 ― 20/11/2020 Bern
18/11/2020 ― 20/11/2020 Zurich This is an German language FLEX course.
Time zone: CET