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Cisco Customer Success Manager (DTCSM)

 

Course Overview

The Cisco Customer Success Manager (DTCSM) v2.1 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.

This is a Cisco Learning Services course and is delivered directly by Cisco.

Who should attend

  • Individuals preparing for the Cisco Customer Success Manager Specialist certification
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Prerequisites

This course has no formal prerequisites, but we recommend that you have:

  • Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful

Course Objectives

This course will help you:

  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification
Online Training

Duration 3 days

Digital courseware

Courseware language: English

Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: US$ 2,200.-
  • Switzerland: US$ 2,200.-

  • Cisco Learning Credits: 22 CLC
Digital courseware

Courseware language: English

 
Click on town name to book Schedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
Germany
21/04/2020 ― 23/04/2020 Online Training Time zone: Europe/Berlin Course language: English guaranteed date!
26/05/2020 ― 28/05/2020 Online Training Time zone: Europe/Berlin Course language: English
07/07/2020 ― 09/07/2020 Garching Course language: English
FLEX & Online Training

Please see below our alternative, English language, FLEX course options.

21/04/2020 ― 23/04/2020 Online Training Time zone: Europe/Berlin Course language: English guaranteed date!
22/04/2020 ― 24/04/2020 Online Training Time zone: Europe/Stockholm Course language: English
05/05/2020 ― 07/05/2020 Online Training Time zone: Africa/Johannesburg Course language: English
05/05/2020 ― 07/05/2020 Online Training Time zone: Asia/Tel_Aviv Course language: English
12/05/2020 ― 14/05/2020 Online Training Time zone: Europe/Copenhagen Course language: English
12/05/2020 ― 14/05/2020 Online Training Time zone: Europe/London Course language: English
13/05/2020 ― 15/05/2020 Online Training Time zone: Europe/Paris Course language: English
19/05/2020 ― 21/05/2020 Online Training Time zone: Europe/Rome Course language: English
26/05/2020 ― 28/05/2020 Online Training Time zone: Europe/Berlin Course language: English
26/05/2020 ― 28/05/2020 Online Training Time zone: Europe/Vienna Course language: English
Switzerland
09/06/2020 ― 11/06/2020 Wallisellen, Zurich Course language: English
Austria
26/05/2020 ― 28/05/2020 Online Training Time zone: Europe/Vienna Course language: English