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Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

 

Who should attend

  • Network administrator
  • Network architect
  • Network designer
  • Network engineer
  • Network manager

Certifications

This course is part of the following Certifications:

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Internet web browser usability knowledge and general computer usage
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Describe the different codecs and how they are used to transform analogue voice into digital streams
  • Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
  • Describe the Cisco Collaboration solutions architecture
  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
  • Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
  • Describe and configure endpoints and commonly required features
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define Quality of Service (QoS) and its models
  • Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
  • Describe a dial plan and explain call routing in Cisco Unified Communications Manager
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
  • Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement common endpoint features including call park, softkeys, shared lines, and pickup groups
  • Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
  • Implement a Cisco gateway for PSTN access
  • Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
  • Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM



The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Course Objectives

After taking this course, you should be able to:

  • Analyze and troubleshoot SIP, H.323, and media protocols
  • Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager
  • Implement call coverage in Cisco Unified Communications Manager
  • Configure and troubleshoot Cisco Unified Communications Manager Device Mobility
  • Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
  • Implement Cisco Unified Communications Manager Express for SIP phones
  • Implement globalized call routing within and between Cisco Unified Communications Manager clusters
  • Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS® XE gateways
  • Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager
  • Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
  • Troubleshoot multisite Cisco Unified Communications Manager deployments
  • Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR)
  • Configure and troubleshoot Cisco Unified Border Element

Course Content

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) exam.

This course will help you:

  • Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
  • Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
  • Acquire the knowledge to prepare for the 300-815 CLACCM exam

What to expect in the exam

The 300-815 CLACCM exam certifies your knowledge and skills related to advanced call control and mobility services, including signaling and media protocols, Cisco Unified Communications Manager Express CME/SRST gateway technologies, Cisco Unified Board Element, call control and dial planning, Cisco Unified CM Call Control, and mobility.

After you pass 300-815 CLACCM exam you earn the Cisco Certified DevNet Specialist - Collaboration Call Control & Mobility Implementation certification, and you satisfy the concentration exam requirement for this professional-level certification: CCNP® Collaboration

Online Training

Duration 5 days

Price (excl. tax)
  • Switzerland: CHF 4,550.-
Digital courseware

Courseware language: English

Classroom Training

Duration 5 days

Price (excl. tax)
  • Switzerland: CHF 4,550.-
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware

Courseware language: English

 
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Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
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This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).
Germany
11/05/2020 ― 15/05/2020 Online Training Time zone: Europe/Berlin Course language: German
08/06/2020 ― 12/06/2020 Online Training Time zone: Europe/Berlin Course language: German
22/06/2020 ― 26/06/2020 Online Training Time zone: Europe/Berlin Course language: German
06/07/2020 ― 10/07/2020 Stuttgart
13/07/2020 ― 17/07/2020 Frankfurt
27/07/2020 ― 31/07/2020 Münster
10/08/2020 ― 14/08/2020 Berlin
24/08/2020 ― 28/08/2020 Stuttgart
FLEX & Online Training

Please see below our alternative, English language, FLEX course options.

20/04/2020 ― 24/04/2020 Online Training Time zone: Europe/Amsterdam Course language: English
04/05/2020 ― 07/05/2020 Online Training Time zone: Europe/Tallinn 4 days Course language: English
01/06/2020 ― 05/06/2020 Online Training Time zone: Europe/London Course language: English
07/06/2020 ― 11/06/2020 Online Training Time zone: Africa/Cairo Course language: English guaranteed date!
13/07/2020 ― 16/07/2020 Online Training Time zone: Europe/Budapest 4 days Course language: English
03/08/2020 ― 07/08/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
03/08/2020 ― 07/08/2020 Online Training This is an English language FLEX course.
Time zone: Europe/Amsterdam
03/08/2020 ― 07/08/2020 Online Training Time zone: Europe/London Course language: English
Switzerland
22/06/2020 ― 26/06/2020 Online Training Time zone: Europe/Zurich Course language: German
07/09/2020 ― 11/09/2020 Zurich
16/11/2020 ― 20/11/2020 Zurich
Austria
17/08/2020 ― 21/08/2020 Vienna (iTLS)

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