Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910T00)

 

Course Overview

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

Who should attend

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365 as well as students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Certifications

This course is part of the following Certifications:

Prerequisites

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.

Course Content

  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Explore Dynamics 365 Sales
  • Use sales capabilities
  • Explore Dynamics 365 Customer Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Explore Dynamics 365 Field Service
  • Describe the scheduling process

Prices & Delivery methods

Online Training

Duration
1 day

Price
  • 920.— €

Courseware language: English

Classroom Training

Duration
1 day

Price
  • Germany: 920.— €
  • Switzerland: CHF 790.—

Courseware language: English

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

English

Time zone: Central European Time (CET)   ±1 hour

Online Training Time zone: British Summer Time (BST)
Online Training
Classroom option: Cairo, Egypt
Time zone: Eastern European Summer Time (EEST)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Greenwich Mean Time (GMT)
Online Training
Classroom option: Cairo, Egypt
Time zone: Eastern European Time (EET)

2 hours difference

Online Training
Classroom option: Dubai, United Arab Emirates
Time zone: Gulf Standard Time (GST)

3 hours difference

Online Training
Classroom option: Dubai, United Arab Emirates
Time zone: Gulf Standard Time (GST)

6 hours difference

Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)

7 hours difference

Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Germany

Berlin
Hamburg
Frankfurt
Munich
Berlin

Switzerland

Zurich
Zurich
Zurich
Zurich
Zurich

If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.