Course Overview
In this course you will learn how to create, deploy and integrate agents in CX Agent Studio. You will create agents end-to-end including instructions, tools and sub-agents that work both for text and voice. Additionally, you will learn the different ways you can deploy the agent as well as integrations via web, API, telephony and CaaS solutions. Finally, you will implement evaluations and configure monitoring and logging to understand the performance of your agent.
Who should attend
Conversational Architects, Conversational Designers, Data Engineers/Scientists and other roles supporting implementation of AI agents.
Prerequisites
Basic understanding of Google Cloud and LLMs.
Course Objectives
- Design multi-agent architectures and developer-first workflows.
- Evaluate CX agent performance.
- Implement deterministic logic.
- Create and maintain data stores that enhance CX agents.
- Deploy a CX agent to various digital channels.
- Leverage CX agent tools and connectors to integrate with various providers.
- Escalate to human agents.
- Apply industry best practices for a successful launch.
- Utilize Native Audio to configure natural voice-based interactions