Certified Agile Service Manager (CASM)

 

Course Overview

Learn how to use Agile Service Management to increase the customer value your processes create and to compete in a fast-paced disruptive world. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill Agile thinking into the entire IT organization as the basis of a DevOps culture.

Who should attend

The target audience for the CASM course is:

  • Practice owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and managers responsible for engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximizing the value of processes

Prerequisites

Some Familiarity with ITSM processes and Scrum is recommended

Course Content

Module 1: Why Agile Service Management?
  • Challenges Today
  • What is IT Service Management?
  • What is Agile?
  • Agile Manifesto and Principles
  • What Does It Take To Be Agile?
Module 2: Agile Service Management
  • What is Agile Service Management?
  • Agile Service Management Goals, Objectives and Benefits
  • Two Aspects
  • Agile Process Engineering
  • Agile Process Improvement
Module 3: Leveraging Related Guidance
  • DevOps
  • ITIL
  • Site Reliability Engineering
  • Lean
  • Scrum
Module 4: Agile Service Management Roles
  • Relationship to Scrum roles
  • Agile Practice Owner
  • Agile Service Management Team
  • Agile Service Manager
Module 5: Agile Process Engineering
  • Agile Processes
  • How Processes Deliver Value
  • Waterfall vs Agile Process Engineering
  • Relationship to Scrum Events & Artifacts
  • Minimum Viable Process
  • Microprocess Architectures
  • Service Management Architecture
Module 6: Agile Service Management Artifacts
  • Practice Backlog
  • Spring Backlog
  • Increment
Module 7: Agile Service Management Events
  • Planning
  • The Sprint
  • Sprint Planning
  • Process Standups
  • Sprint Review
  • Sprint Retrospective
Module 8: Agile Process Improvement
  • Why Process Improvement is Important
  • Process Improvement Goals
  • Process Improvement Reviews
  • Sustaining Improvements
  • Automation

Prices & Delivery methods

Online Training

Duration
2 days

Price (excl. tax)
  • 1,490.— €
Classroom Training

Duration
2 days

Price (excl. tax)
  • Germany: 1,490.— €
  • Switzerland: CHF 1,290.—
 

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.

English

Time zone: Central European Time (CET)   ±1 hour

Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Greenwich Mean Time (GMT)