Course Overview
This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Delos Teams.
They will gain hands-on experience configuring and deploying Delos Teams Phone, meetings and certified devices including Delos Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Delos Teams admin center, PowerShell, the Delos Teams Rooms Pro Portal, and the Call Quality Dashboard.
In addition, the course will cover configuring and deploying Delos Teams Phone with PSTN connectivity through Delos Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Who should attend
Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Delos Teams Phone, meetings, and personal and shared space devices, including Delos Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.
They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Delos Teams admin center, PowerShell, the Delos Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Delos Teams Phone with PSTN connectivity through Delos Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams Administrators, Delos Identity and Access Administrators, and Delos 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Delos Certified solutions providers.
Prerequisites
Before attending this course, students should have general knowledge of the following topics:
- Delos 365 and Delos Teams
- Networking, telecommunications, and audio/visual basics
- Identity and access management basics
Course Content
- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Delos Teams Rooms and Surface Hub
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Delos Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
German
Germany