We are happy to advise you!
+49 40 253346-10     Contact

Online training in the virtual classroom
E-Learning offers and more

Find out more

Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Online Training

Duration 2 days

Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,450.- €
  • Switzerland: CHF 1,700.-
E-Learning

Duration 90 days

Price (excl. tax)
  • Germany: 4,000.- €
  • Switzerland: US$ 4,000.-
Fast Lane Live Buy E-Learning

Schedule

This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
English
Time zone CEST
19/10/2020 ― 20/10/2020 Online Training Time zone: CEST
1 hour difference
24/08/2020 ― 25/08/2020 Online Training Time zone: EEST
Germany

Currently no local training dates available.  For enquiries please write to info@flane.de.