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> > > CXD-105

Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,450.- €

Courseware language: English

 
Click on town name to book Schedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany

Currently no local training dates available.  For enquiries please write to info@flane.de.

FLEX Training

Please see below our alternative, English language, FLEX course options.

05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
23/12/2019 - 24/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
13/01/2020 - 14/01/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
27/02/2020 - 28/02/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
09/03/2020 - 10/03/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Bucharest
06/05/2020 - 07/05/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
24/08/2020 - 25/08/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Sofia
19/10/2020 - 20/10/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Zagreb

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Bulgaria
24/08/2020 - 25/08/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Sofia
Croatia
19/10/2020 - 20/10/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Zagreb
Netherlands
02/12/2019 - 03/12/2019 Utrecht Course language: English
Romania
09/03/2020 - 10/03/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Bucharest
Slovenia
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
13/01/2020 - 14/01/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
United Kingdom
07/11/2019 - 08/11/2019 London
23/12/2019 - 24/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
14/01/2020 - 15/01/2020 Manchester
27/02/2020 - 28/02/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
06/05/2020 - 07/05/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
North America
United States
22/10/2019 - 23/10/2019 Online Training Time zone: US/Eastern Course language: English guaranteed date!
25/11/2019 - 26/11/2019 Online Training Time zone: US/Eastern Course language: English guaranteed date!
23/01/2020 - 24/01/2020 Online Training Time zone: US/Eastern Course language: English
20/02/2020 - 21/02/2020 Online Training Time zone: US/Eastern Course language: English