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> > > CXD-105

Citrix Virtual Apps and Desktops 7.x Help Desk Support (CXD-105)

 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,450.- €
 
Click on town name to book Schedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
09/09/2019 - 10/09/2019 Hamburg
11/11/2019 - 12/11/2019 Hamburg
International guaranteed dates
29/08/2019 Utrecht 1 day
FLEX Training

Please see below our alternative, English language, FLEX course options.

17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Bratislava
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
23/12/2019 - 24/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
08/10/2019 - 09/10/2019 Paris
Netherlands
29/08/2019 Utrecht 1 day Course language: English guaranteed date!
28/10/2019 - 29/10/2019 Eindhoven Course language: English
02/12/2019 - 03/12/2019 Utrecht Course language: English
Slovakia
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Bratislava
Slovenia
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
United Kingdom
09/09/2019 - 10/09/2019 Manchester
23/09/2019 - 24/09/2019 London (Int Hse)
07/11/2019 - 08/11/2019 London
23/12/2019 - 24/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
Latin America
Mexico
28/10/2019 - 01/11/2019 FLEX training This is an Spanish language FLEX course.
Time zone: America/Mexico_City
5 days
 

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