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Citrix XenApp and XenDesktop 7.x Helpdesk Support (CXD-105)

Course Description Schedule Course Outline
 

Who should attend

This course is intended for helpdesk representatives that support XenApp and XenDesktop 7.x users.

Prerequisites

  • An understanding of server, desktop and application virtualization concepts.
  • Take the free CXD-102 Introduction to Citrix XenDesktop 7 eLearning course.
  • Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course.

Course Objectives

Learners are able to complete the following after successful completion of course:

  • Complete helpdesk tickets thoroughly with the appropriate documentation.
  • Troubleshoot and resolve XenApp and XenDesktop issues within their scope in a timely manner.
  • Escalate issues that are out of scope to the appropriate team/individual.
  • Think strategically and use the proper consoles during troubleshooting to quickly determine the root cause of a problem.
Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany: 1,450.- €
Dates and Booking
 
Click on town name to book Schedule
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
09/09/2019 - 10/09/2019 Hamburg
11/11/2019 - 12/11/2019 Hamburg
FLEX Training

Please see below our alternative, English language, FLEX course options.

29/07/2019 - 30/07/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Bratislava
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
23/12/2019 - 24/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
08/10/2019 - 09/10/2019 Paris
Netherlands
19/08/2019 - 20/08/2019 Utrecht Course language: English
28/10/2019 - 29/10/2019 Eindhoven Course language: English
02/12/2019 - 03/12/2019 Utrecht Course language: English
Slovakia
17/10/2019 - 18/10/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Bratislava
Slovenia
05/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/Ljubljana
United Kingdom
29/07/2019 - 30/07/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
09/09/2019 - 10/09/2019 Manchester
07/11/2019 - 08/11/2019 London
23/12/2019 - 24/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
Latin America
Mexico
28/10/2019 - 01/11/2019 FLEX training This is an Spanish language FLEX course.
Time zone: America/Mexico_City
5 days
 

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