Detailed Course Outline
Module 1: Course Overview
- Course objectives and overview
- Course schedule
- Introducing the lab environment
- Class logistics
Module 2: Operations Bridge Overview
- Describe how IT organizations can transition from a cost function to a value creator
- Describe the Operations Bridge approach to addressing those challenges
- Describe the applications that comprise the Operations Bridge solution
Module 3: APM Architecture and Configuration Decisions
- Review APM Architecture
- List the components of the APM portfolio
- Review the workflow for installing and configuring APM
- Harden APM deployment
- Define High Availability options
- Design APM Disaster Recovery
- Define a multi-tenancy environment
- Configure APM deployment
- Work with the Setup and Database Configuration Utility
- Size and tune APM deployment
- Work with Infrastructure Settings
- Work with JMX Console
Module 4: Introduction to the Modeling Studio
- Navigate the Modeling Studio
- Define Topology Query Language (TQL)
- Work with TQLs
- Define the concept of models
- Create models
- Create Perspective-based views
- Create Pattern views
Module 5: RTSM Administration
- Describe the components of RTSM
- Integrate Multiple CMDBs
- Configure RTSM-CMS Integration
Module 6: RTSM Reconciliation
- Understand the Reconciliation Engine in UCMDB
- List reconciliation processes
- Name reconciliation types
- Use identification rules
Module 7: Service Health Customization
- Describe customizing Service Health to meet unique requirements
- Create Health Indicators (HIs)
- Create HI assignments
- Create Key Performance Indicators (KPIs)
- Create KPI assignments
- Describe the operation of KPI Enrichment Service (KES)
- Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)
Module 8: System Health
- State System Health’s primary function
- Install System Health
- Drill down to identify and investigate APM issues
- Start and stop individual APM processes
- Package APM log files so they can be sent to MF Support
- View and save individual log files
- View the status and value of APM metrics
- Configure APM failover using System Health
- Access System Health’s SiteScope UI
Module 9: APM Logs and Troubleshooting
- Explain how to use APM logs
- Use the APM Logging Administrator to create custom personal log files
- Troubleshoot the APM Platform
- Make use of troubleshooting tools and resources
- In addition, this module contains the following appendices:
- Appendix A – APM Applications Troubleshooting
- Appendix B – APM Reports Troubleshooting
- Appendix C – APM Data Collectors Troubleshooting
- Appendix D – Additional Troubleshooting Tips
Module 10: APM Extensibility
- Define the Service Health API
- Define the Service Level Management (SLM) API
- Define the End-User Management (EUM) API
- Define the Generic Reporting Engine API
- Appendix A – Troubleshooting
- Appendix B – APM 9.x EUM Reports Troubleshooting
Module 11: APM-OBM Integration
- Identify the OBM – APM Integration features
- Explain the OBM – APM Integration Process
- Setup the OBM – APM Integration
- Validate the OBM – APM Integration
- Utilize the additional Integration features
- Explain configuration options of the OBM – APM Integration