Sales Cloud Training for Sales Reps Using Lightning (SLX101) – Outline

Detailed Course Outline

Introduction to Salesforce: Managing Your Accounts and Contacts

  • Get Started in Salesforce
  • Use Reports to Analyze Your Accounts
  • Research What’s Happening with Your Accounts
  • Use Chatter to Get More Information
  • View Current News About Your Accounts in Salesforce1
  • Create New Accounts and Contacts
  • Add Charts to List Views
  • Use Reports to Track At-Risk Accounts

Effective Prospecting: Managing Leads and Opportunities

  • Locate and Enter Leads in Salesforce
  • Use List Views to Organize and Prioritize Leads
  • Update Lead Status to Track Your Progress
  • Convert Qualified Leads to Accounts, Contacts, and Opportunities
  • Track Opportunities Through the Sales Process
  • Add Products to Opportunities
  • Find Information in Salesforce to Close Deals
  • Report on Leads and Opportunities

Sales Productivity: Streamlining Your Day

  • Use Tasks to Track Calls, Emails, and To-Dos in Salesforce
  • Locate, Add, and Complete Activities in Salesforce1
  • Tour the Today App in Salesforce1
  • Send Email Directly from Salesforce
  • Save Time with Standard and Custom Email Templates
  • Analyze your Sales Activities with Reports

Reporting: Track Your Deals

  • Work with Standard Reports
  • Customize Reports
  • Modify Report Options
  • Use the Report Builder for Deeper Customizations
  • Apply Report Filters and Filter Logic
  • Summarize Your Data in Reports
  • Add Charts to Reports
  • Use Dashboards to Visualize Data