Course Overview
Do you want to communicate in a goal-oriented and constructive manner and remain calm even in challenging conversation situations? This seminar offers you the opportunity to review your communication behaviour, optimize your own strategies and techniques of conversation management, and acquire new ones. As a result, you will be able to steer even the most complex discussion situations to confidently achieve your desired outcomes.
Who should attend
This seminar offers people who frequently conduct conversations in a professional context (e.g., personnel interviews with feedback/criticism) concrete, everyday practical assistance.
Prerequisites
Openness, curiosity, and readiness for practical exercises
Course Objectives
You will learn to communicate confidently and professionally in accordance to your goals.
You will develop strategies for calmly dealing with challenging discussion situations.
You will practice behaviors that are appropriate during challenging conversation situations.
You will practice communicative tools and strategies using examples from your practice.
Course Content
Theoretical units and practical exercises will provide you with knowledge and skills for conducting conversations in a work context. The following contents will be the focus of the seminar:
- What distinguishes a conversation from other communication situations
- Good framework conditions for good conversations
- Structure of conversations, preparation, and follow-up
- Helpful techniques for leading conversations (active listening, goal-oriented questions, metacommunication)
- Voice, language, and body language - congruent communication
- Perceiving your own emotions and needs and dealing with them appropriately
- Giving feedback and critical conversations
(Communicate rules, boundaries, and expectations)
Germany