Fast Lane Service Desk

Support for the Smooth Operation of Your IT Infrastructures

IT problems can cause considerable time and cost expenditure. With our Service Desk, we offer you a central point of contact and immediate support for questions and problems relating to your IT infrastructure. Benefit from our many years of support experience, problem-solving expertise and fast response times:

Central, competent contact point for your IT problems
Flexible, cost-effective service level agreements (SLAs)
Remote support
Support in German and English
Highest support quality and standardized processes

Do you have any questions about the Fast Lane Service Desk offer? We will be happy to advise you on the various options: +49 40 253346-10 | servicedesk@fastlane.net

Service Offers

To ensure the smooth operation of your IT infrastructures, we offer you customized solutions for your support requirements.

Troubleshooting

Identifying and solving problems and challenges to ensure the seamless operation of your systems and devices.

Change Management

Planning, controlling and implementing changes in your infrastructure so that your company can continue to evolve.

Configuration Support

Support with a wide range of configurations, taking your individual technical requirements into account.

Experience and Know-how
for the Support of Your IT Infrastructures

Our dedicated Service Desk team is made up of qualified, experienced support experts for various vendors and technologies and is on hand to help you overcome your technical challenges.

Technologies

Network Infrastructure
We configure and maintain your enterprise network for optimal and reliable operation.

Security
We offer robust security solutions and continuous support to protect your company in the best possible way.

Collaboration
Efficient collaboration in real time for your success – we support you in optimizing communication and collaboration in your company.

Data Center
We monitor the entire life cycle of data centers, offer end-to-end management and ensure optimum performance.

Server Management & Client Administration
We manage, configure and maintain your company servers to ensure optimum performance and reliability. We also take care of the administration of users and end devices.

Cloud & Virtualization
We use our expertise to offer you comprehensive cloud and virtualization services.

Vendor Expertise

Aruba
Wireless, Routing & Switching, Aruba Central, Security
Show detailed Aruba skills

AWS
Computing, Networking, Storage
Show detailed AWS skills

Cisco
Routing & Switching, Security, Wireless, DNA, ISE, Collaboration
Show detailed Cisco skills

Google
Google Workspace, Computing, Networking, Storage
Show detailed Google Cloud skills

Microsoft
Microsoft 365, Computing, Networking, Storage
Show detailed Microsoft skills

VMware
VMware vSphere, ESXi
Show detailed VMware skills

More vendors on request
Atlassian, Linux, NetApp, Palo Alto, VestiFi

Fast Lane Service Levels

Depending on your specific support requirements, you can choose between various flexible service level agreements (SLAs).

Basic SLA

8x5 | 09:00–17:00

Timely assistance during business hours, ensuring your systems receive swift attention and resolution.

Planned Change: Best Effort
Standard Change: Best Effort
Emergency Change: Best Effort
Response Time: Best Effort

Advanced SLA

8x5 | 09:00–17:00

Responsive support to address any issues efficiently, helping you maintain optimal productivity.

Planned Change: 72h
Standard Change: 48h
Emergency Change: 24h
Response Time: 1h

Premium SLA

24x7 | 00:00–24:00

Continuous support and troubleshooting around the clock to support your IT operations with minimal downtime.

Planned Change: 48h
Standard Change: 24h
Emergency Change: 4h
Response Time: 0,5h