Course Overview
The ITIL Foundation (Version 5) course is designed to help you build a strong foundation in digital product and service management. It covers core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments. The course is globally recognized and suitable for any career stage.
The courseware and exam are currently only avaliable in English.
Who should attend
Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
Prerequisites
Whilst there are no specific skills or experience required to attend this training, before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read prior to attending the course.
Course Objectives
What skills will you acquire?
Lifecycle thinking
Embrace a 'lifecycle mindset' to make smarter decisions, anticipate changes, reduce technical debt, improve service continuity, and keep teams aligned while leaving silo mentality behind.
Collaborative, value-focused working
Strengthen collaboration across roles and teams by aligning with modern, team-based delivery and focusing on shared outcomes, transparency, end-to-end value streams, and value co-creation.
Continuous improvement mindset
Build practical skills to embed continual improvement into everyday work, foster a growth mindset, and swiftly adapt to change in fast-paced digital environments.
Course Content
Key topics include:
- Digital product and service management concepts, such as value creation, continual improvement, and lifecycle management.
- Value co-creation through collaboration between service providers, consumers, and stakeholders.
- The four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.
- The ITIL Service Value System, which integrates guiding principles, governance, value chain activities, management practices, and continual improvement.
- Application of ITIL guiding principles for better decision-making and collaboration.
- Understanding the digital product and service lifecycle, from discovery and design to operation, delivery, and support.
- Exploration of ITIL management practices and official practice guides.
- Continual improvement using the ITIL continual improvement model for long-term organizational success
English
German
Germany