IBM Sterling Order Management (V9.5) Inventory Management and Order Management Business Rules

This 3-day course provides students with an understanding of how to configure order management rules and administer the order fulfillment process using IBM® Sterling Order Management.

The course begins with an introduction of order and inventory management concepts and then covers Sales Order specific configurations. The course then proceeds to describe sourcing and scheduling of orders, rules related to order fulfillment, and payment, and covers configuration of service capacity. The course concludes with an explanation of Return Orders.

The following topics will be covered during this course:

• Course Overview
• Unit 1: Order Management Basics
  • Lesson 1.1: Order Management Overview
  • Lesson 1.2: Inventory Management
  • Exercise 1.2.1: Inventory Management
• Unit 2: Order-related Configuration
  • Lesson 2.1: Sales Order Specific Configuration
  • Exercise 2.1.1: Sales Order Specific Configuration
  • Lesson 2.2: Sourcing and Scheduling Rules Configuration
  • Exercise 2.2.1: Sourcing and Scheduling Rules Configuration
  • Lesson 2.3: Order Fulfillment Rules Configuration
  • Exercise 2.3.1: Fulfilling an Order
• Unit 3: Service Capacity Configuration
  • Lesson 3.1: Service Capacity Configuration
  • Exercise 3.1.1: Create a Resource Pool
• Unit 4: Payment Rules Configuration
  • Lesson 4.1: Payment Rules Configuration
  • Exercise 4.1.1: Process Payments and Create Invoices
• Unit 5: Managing Returns
  • Lesson 5.1: Managing Returns
  • Exercise 5.1.1: Managing Returns
• Course Wrap-up