Cisco

Customer Voice Portal Implementation (CVPI)

 

Lab Topologie

Lab-Übungen

  • Lab 1-1: Making Phone Calls
  • Lab 1-2: Exploring Your Router
  • Lab 1-3: Starting Cisco Unified ICM Enterprise Components
  • Lab 2-1: Installing Cisco Unified CVP
  • Lab 2-2: Configuring Cisco IOS Software for Cisco Unified CVP
  • Lab 2-3: Configuring Cisco Unified ICM for Cisco Unified CVP
  • Lab 2-4: Preparing a Simple Script
  • Lab 3-1: Creating Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
  • Lab 3-2: Using Tools to Observe Your Script
  • Lab 3-3: Configuring Calls Using SIP with Proxy
  • Lab 3-4: Configuring Calls into Cisco Unified CVP via CTI Route Point
  • Lab 3-5: Configuring Subsequent Transfers via Cisco Unified ICM Enterprise DN Plan
  • Lab 4-1: Installing Cisco Unified Call Studio
  • Lab 4-2: Creating and Deploying a Cisco Unified Call Studio Project
  • Lab 4-3: Integrating VXML Applications with Cisco Unified ICM Enterprise
  • Lab 4-4: Implementing Cisco Courtesy Callback
  • Lab 5-1: Backing Up the Reporting Server
  • Lab 6-1: Troubleshooting Cisco Unified CVP
  • Lab 6-2: Fixing a Cisco Unified CVP Deployment
 

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