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Communication & Negotiation Training (VKO)


Course Overview

Negotiation and communication is often conducted by “gut feeling” without proper planning and without any strategy. Even after the discussion, hardly any thought is given as to how one achieved one’s goals - or possibly didn’t achieve them. Being unprepared means throwing money out of the window. Know the feeling? This can be avoided. In 3 days, we will show you solid and real-life approaches to stronger negotiation and communication skills.

Who should attend

  • Managers who want to review and improve their repertoire of communication and negotiation skills
  • Leaders who want to hone their communicative impact in important situations, such as staff meetings, conflicts, sales and negotiations
  • (Top-) managers whose measure of success depends on negotiations

Course Objectives

  • You strengthen your communication skills and improve your ability to persuade and mediate
  • You expand your skill sets in order to communicate clearly and convincingly according to each situation
  • You hone your negotiation skills to bring about win-win results
  • You practice how to convincingly use the appropriate negotiation and closing techniques according to each situation
  • You learn how to assert yourself in different negotiation and communication situations and how to deal with conflict in a solution-oriented manner

Course Content

The importance of Communication in Daily Leadership
  • The psychology of human communication
  • How to apply reasoning techniques and how to overcome objections
  • The importance of body language
  • How to win others over through communication
  • Special areas of communication in everyday management: employee interviews, salary negotiations and mediation
Leading conflict negotiations productively
  • Conflict resolution as a managerial task
  • Perception and interpretation in difficult situations
  • The importance of precedents
  • The stages of conflict development
  • Strategies for conflict resolution
  • Conflicts in groups
Leading and Concluding Negotiations Successfully
  • Understanding the principles of negotiation
  • The psychology of effective negotiation
  • Picking the right strategy
  • Little is achieved without preparation
  • Dealing skillfully with objections
  • Applying closing techniques convincingly
  • Negotiation mistakes and how to overcome them
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 3,300.— €
  • Switzerland: CHF 3,900.—


Frankfurt Course language: English
Munich Course language: English
Berlin Course language: English
Zurich Course language: English