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ITIL 4 Foundation (ITIL4F)

 

Course Overview

You will learn the basics of IT Service Management according to ITIL4 at Foundation Level. This includes the basic ITIL4 principles, practices and roles. During the training you will acquire the necessary language skills and prepare yourself optimally for the official ITIL4 Foundation examination. The ITIL Foundation exam tests the theoretical knowledge you have acquired so that you can move confidently in IT Service Management practice and successfully master the further path to becoming a Managing Professional or Leader.

The ITIL4 Foundation of Fast Lane is officially accredited and meets the requirements of the Official Accreditor of ITIL (AXELOS). This gives you the guarantee that you will be taught all the key contents of ITIL.

This course is also available as a premium course: ITIL® 4 Foundation Premium (ITIL4F-P)

The premium course offers the following benefits:

  • Additional practical examples
  • Comprehensive revision of the topics
  • Further information to ITIL Foundation
  • Repetition of the main topics
  • Dedicated exam preparation on day 3.

Who should attend

For example, you are a manager or employee of a service or IT organization, a manager, a managing director, an IT professional or a business manager. Or you would like to acquire a basic understanding of ITIL and obtain the official certificate.

Prerequisites

You don’t need any previous experience to participate in ITIL 4 Foundation.

Course Objectives

After the training you will want to have obtained new skills and knowledge. The ITIL 4 Foundation training enables you the following:

  • You can work actively and effectively in an ITIL4 compliant environment and deal with the concept of the Service Value System.
  • You will be able to correctly classify the core concepts of ITIL4 and define principles, practices, processes and roles.
  • You are familiar with the business benefits of ITIL and recognize how added value is generated by the agile and lean use of ITIL practices.
  • You will receive a globally recognized, current and valid certificate that officially confirms your knowledge.
  • You open up new career steps and you can participate in all advanced ITIL v3 and ITIL4 trainings such as our ITIL Expert Trainings and ITIL Intermediate Trainings.

Course Content

The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus. Basically you will learn the ITIL4 theory and prepare for the ITIL4 Foundation exam.

  • Basic concepts of service management
  • Basic concepts of ITIL4
  • Definitions and Key Terms for ITIL Practices
  • The 34 ITIL Practices and their integration into the Service Value Chain
  • Continual improvement
  • Change control
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management
  • Examination preparation and execution
Online Training

Duration 2 days

Price (excl. tax)
  • Country: DE
    685.- €
Classroom Training

Duration 2 days

Price (excl. tax)
  • Germany:
    Country: DE
    785.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


E-Learning
Price (excl. tax)
  • Germany:
    Country: DE
    395.- €
  • Switzerland:
    Country: CH
    CHF 474.-
Buy E-Learning

Schedule

Guaranteed date:   The course is guaranteed to run regardless of the number of participants. This excludes unforeseeable events (e.g. accident, illness of the trainer) which make it impossible to carry out the course.
Instructor-led Online Training:   Course conducted online in a virtual classroom.
German
Time zone Central European Summer Time (CEST)
Online Training Time zone: Central European Summer Time (CEST) Course language: German Guaranteed date!
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German Guaranteed date!
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Germany
Berlin
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Bad Homburg
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Vienna
Vienna
Vienna
Vienna