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ITIL®4 Managing Professional (MP) Transition All Inclusive (ITIL4MPTAI)

 

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Who should attend

You are a certified ITIL Expert or have at least 17 ITIL credits according to the ITIL v3 / 2011 qualification scheme and would now like to advance to the new ITIL 4 Managing Professional and obtain the official "ITIL 4 Managing Professional" certificate.

Certifications

This course is part of the following Certifications:

Prerequisites

You are in possession of the ITIL Expert status or have at least 17 ITIL credits.

Course Objectives

The 5-day training provides a holistic picture on the necessary knowledge and skills related to the new Service Value System (SVS) of ITIL 4. Contents of the training are:

  • An overview of the key differences between ITIL v3's five-stage lifecycle IT service management model and its 26 processes and functions compared to ITIL 4's Service Value System model and its 34 practices.
  • A Review of the SVS Model and its Components
  • the service value chain, seven guiding principles, four business dimensions, governance, continuous improvement
  • Insight into the 34 practices of ITIL 4
  • Key concepts and content from the three ITIL 4 Specialist courses:
    • Create, Deliver & Support
    • Drive Stakeholder Value
    • High Velocity IT
  • Content from the ITIL Strategist Advanced Book and Course - "Direct, Plan & Improve".

'This ITIL 4 Managing Professional Transition training remains subject to accreditation by PeopleCert'

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 3,995.— €
  • Switzerland: CHF 4,990.—

Currently there are no training dates scheduled for this course.

 
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