Who should attend
Specialists and managers, team leaders, project managers.
Prerequisites
Basic knowledge of communication techniques is helpful, but not a requirement.
Course Content
Emotional intelligence as a management tool
- The iceberg model
- Factual level vs. emotional level
- emotional intelligence in everyday management
Partner centered conversation
- Empathy
- Body language signals
- Sense of the feelings
- Arguing with feelings
Emotional intelligence in conflict management
- Emotional conversation blocks
- Emotionale Barrieren
- Recognize and name feelings
- Dispute avoidance strategies
- De-escalation
Personality through emotional intelligence
- Social intelligence and competence
- Dealing with own feelings
- Critical faculties
- Fear of aggression
- The positive power of confrontation
- Utilization
- From the end of the age of reason
- Emotions in society
- Power and magic of emotions
- Fear of feelings
- Emotions as a private matter
German
Germany
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