Microsoft Teams Voice Engineer (MS-720T00)

 

Course Overview

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Who should attend

The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.

Certifications

This course is part of the following Certifications:

Prerequisites

Before attending this course, students should have intermediate knowledge of the following topics from Managing Microsoft Teams (MS-700T00):

  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment

Course Objectives

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and Troubleshoot Teams Phone

Course Content

Module 1: Plan and configure Teams Phone

After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.

Lessons
  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services
Lab: Prepare the lab environment
  • Configure your lab environment
  • Assign permissions
  • Validate and manage licenses
  • Setup PowerShell for Microsoft Teams Administration
Lab: Configure your environment for Teams Phone
  • Evaluate your network requirements with the Network Planner
  • Use the Teams Network Assessment Tool
  • Configure a basic network topology for dynamic emergency calling
  • Configure voice policies
  • Prepare users for calling
  • Configure audio conferencing settings
  • Configure call queues and auto attendants
Lab: Expand your Teams Voice Environment to use Direct Routing
  • Configure the session border controller
  • Configure direct routing settings

After completing this module, students will be able to:

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
Module 2: Manage Teams Phone

In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.

Lessons
  • Configure and manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone
Lab: Manage your Teams Phone Environment
  • Manage voice users
  • Manage Teams devices
  • Monitor and troubleshoot Teams Phone

After completing this module, students will be able to:

  • Manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone

Prices & Delivery methods

Online Training

Duration 3 days

Price (excl. tax)
  • 1,790.— €

Courseware language: English

Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,790.— €
  • Switzerland: CHF 2,330.—

Courseware language: English

Schedule

Guaranteed date:   The course is guaranteed to run regardless of the number of participants. This excludes unforeseeable events (e.g. accident, illness of the trainer) which make it impossible to carry out the course.
Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

English

Time zone: Central European Summer Time (CEST)   ±1 hour

Online Training This is a FLEX course. Time zone: Greenwich Mean Time (GMT)
Online Training This is a FLEX course. Time zone: Greenwich Mean Time (GMT)
Online Training This is a FLEX course. Time zone: British Summer Time (BST)

6 hours difference

Online Training Time zone: Eastern Standard Time (EST)

7 hours difference

Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Standard Time (CST)
Guaranteed date:   The course is guaranteed to run regardless of the number of participants. This excludes unforeseeable events (e.g. accident, illness of the trainer) which make it impossible to carry out the course.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Germany

Hamburg
Munich
Frankfurt
Stuttgart
Berlin
International guaranteed dates
Zurich Time zone: Central European Time (CET) Mit kostenlosem Zugriff auf unser Microsoft Exam Center

Switzerland

Basel Mit kostenlosem Zugriff auf unser Microsoft Exam Center
Bern Mit kostenlosem Zugriff auf unser Microsoft Exam Center
Zurich This is a FLEX course in German language. Time zone: Central European Time (CET) Guaranteed date! Mit kostenlosem Zugriff auf unser Microsoft Exam Center
Basel
Bern
Zurich This is a FLEX course in German language. Time zone: Central European Time (CET)
Basel
Bern
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