Microsoft Teams Voice Engineer (MS-720T00)

 

Course Overview

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, Operator Connect, and Teams Phone Mobile, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Who should attend

The Microsoft Teams Voice Engineer plans, designs, configures, maintains, and troubleshoots an integrated communications solution at an organization. The Microsoft Teams Voice Engineer must be able to translate business requirements into technical architecture and designs for communication solutions. The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans. The Microsoft Teams Voice Engineer manages Teams-certified devices, audio/video conferencing, and voice migration. The Microsoft Teams Voice Engineer collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. The Microsoft Teams Voice Engineer also works with administrators for other workloads, including networking, identity, licensing, security, and compliance. To earn the Microsoft Teams Voice Engineer certification, candidates must pass Exam MS-700: Managing Microsoft Teams in addition to the MS-720 exam.

Certifications

This course is part of the following Certifications:

Prerequisites

Before attending this course, students should have intermediate knowledge of the following topics from Managing Microsoft Teams (MS-700T00):

  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment

Course Content

  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services
  • Configure and manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone

Prices & Delivery methods

Online Training

Duration
3 days

Price (excl. tax)
  • 1,790.— €

Courseware language: English

Classroom Training

Duration
3 days

Price (excl. tax)
  • Germany: 1,790.— €
  • Switzerland: CHF 2,330.—

Courseware language: English

Schedule

Guaranteed date:   The course is guaranteed to run regardless of the number of participants. This excludes unforeseeable events (e.g. accident, illness of the trainer) which make it impossible to carry out the course.
Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

English

Time zone: Central European Time (CET)   ±1 hour

Online Training Time zone: Greenwich Mean Time (GMT)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Greenwich Mean Time (GMT)

2 hours difference

Online Training
Classroom option: Dubai
Time zone: Gulf Standard Time (GST)
Online Training
Classroom option: Dubai
Time zone: Gulf Standard Time (GST)
Online Training
Classroom option: Dubai
Time zone: Gulf Standard Time (GST)

6 hours difference

Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Daylight Time (EDT)
Online Training Time zone: Eastern Daylight Time (EDT)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)

7 hours difference

Online Training Time zone: Central Standard Time (CST)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Central Daylight Time (CDT)

8 hours difference

Online Training Time zone: Central Standard Time (CST)

9 hours difference

Online Training Time zone: Pacific Standard Time (PST) Guaranteed date!
Online Training Time zone: Pacific Standard Time (PST) Guaranteed date!
Online Training Time zone: Pacific Daylight Time (PDT)
Online Training Time zone: Pacific Daylight Time (PDT)
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Germany

Munich
Frankfurt
Stuttgart
Berlin

Switzerland

Basel Mit kostenlosem Zugriff auf unser Microsoft Exam Center
Bern Mit kostenlosem Zugriff auf unser Microsoft Exam Center
Zurich This is a FLEX course in German language. Time zone: Central European Time (CET) Mit kostenlosem Zugriff auf unser Microsoft Exam Center
Basel
Bern
Zurich This is a FLEX course in German language. Time zone: Central European Summer Time (CEST)

If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.