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Supporting and Troubleshooting Windows 11 (MOC 55342)

 

Course Overview

This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

  • Important Windows 11 features
  • How these features are used in an Active Directory
  • How to troubleshoot these features

Who should attend

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

  • Windows 11
  • Devices
  • Cloud services
  • Apps
  • Networking
  • Hardware

The key responsibilities include resolving technical issues relating to:

  • Windows 11 installation, upgrade, and migration
  • Activation
  • Performance
  • User state
  • Device synchronization

Other key responsibilities include:

  • Configuring and troubleshooting local and remote network access
  • Configuring and troubleshooting access to apps
  • Troubleshooting access to data and printers
  • Troubleshooting authentication, Endpoint security and policy
  • OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

Prerequisites

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

Course Objectives

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
  • Troubleshoot startup issues and operating system services on a Windows 11 PC.
  • Perform system recovery.
  • Resolve issues related to hardware devices and device drivers.
  • Administer Windows 11 devices.
  • Troubleshoot issues related to network connectivity.
  • Configure Windows 11 devices by using Group Policy.
  • Configure and troubleshoot user settings.
  • Configure and troubleshoot resource access.
  • Implement remote connectivity.
  • Deploy and troubleshoot applications.
  • Maintain Windows 11 devices.

Course Content

  • Introducing Windows 11
  • Administering Windows 11 remotely
  • Troubleshooting startup and performing system recovery
  • Troubleshooting devices and device drivers
  • Configuring and troubleshooting network connectivity
  • Troubleshooting Group Policy
  • Configuring and Troubleshooting Security Settings
  • Configuring and Troubleshooting User State
  • Configuring and Troubleshooting Resource Access
  • Troubleshooting applications
  • Maintaining Windows 11
Online Training

Duration 4 days

Price (excl. tax)
  • 2,390.— €
Digital courseware
Classroom Training

Duration 4 days

Price (excl. tax)
  • Germany: 2,390.— €
incl. catering Digital courseware

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.
German
Time zone: Central European Summer Time (CEST)   ±1 hour
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Time (CET) Course language: German
Online Training Time zone: Central European Time (CET) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Summer Time (CEST) Course language: German
Online Training Time zone: Central European Time (CET) Course language: German
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.
Germany
Hamburg Course language: German
Berlin Course language: German
Munich Course language: German
Hamburg Course language: German
Munich Course language: German
Frankfurt Course language: German
Berlin Course language: German
Düsseldorf Course language: German

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.

 
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