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Microsoft System Center 2012 Service Manager (MOC 55009)

Course Description Schedule Course Outline
 

Prerequisites

Before attending this course, students must have:

  • Windows Server 2008 R2 operating system.
  • Active Directory Domain Services (AD DS).
  • PowerShell and SQL Server Reporting Services.
  • Service Manager (helpful but not required).
  • Administration of other System Center 2012 products (helpful but not required).
  • Information Technology Infrastructure Library (ITIL®) or Microsoft Operations Framework (MOF) (helpful but not required).

Course Objectives

After completing this course, students will be able to:

  • Explain the role of Service Manager 2012 and the entire System Center suite.
  • Describe the fundamentals of MOF and ITIL® as they relate to Service Manager 2012.
  • Discuss the overall architecture and design considerations for Service Manager 2012.
  • Install and configure Service Manager 2012.
  • Import and configure management packs.
  • Populate Service Manager 2012's Configuration Management Database (CMDB).
  • Establish role-based security.
  • Extend the functionality of Service Manager 2012 using connectors.
  • Utilize lists, queues and templates.
  • Implement incident, change, release and service level management.
  • Design workflows for automated incident routing and escalation.
  • Configure the Service Manager 2012 environment.
  • Create service offerings and request offerings and customize the Self-Service Portal.
  • Implement runbook automation activities with Orchestrator 2012.
  • List System Center 2012 Service Pack 1 updates.
  • Integrate Service Manager 2012 with the System Center 2012 suite.

Course Content

This five-day course teaches students how to design, deploy and maintain Service Manager 2012 within their organizations. Students are introduced to the various System Center 2012 products and will learn how Service Manager 2012 is designed and deployed within the System Center suite. In addition, students will learn how to customize the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012. This course incorporates hands-on learning opportunities so students can practice applying business solutions to real-world scenarios. After completion, students will have the skills necessary to manage Service Manager 2012 for maximum business benefit.

Comments

ITIL® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited
The ITIL® Accredited Examination Institute logo is a trade mark of AXELOS Limited

Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Germany: 2,590.- €
  • SA Voucher: 5
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
 
Click on town name to bookSchedule
Germany
20/11/2017 - 24/11/2017 Frankfurt
18/12/2017 - 22/12/2017 Munich
02/01/2018 - 05/01/2018 Frankfurt 4 days
05/02/2018 - 09/02/2018 Düsseldorf
05/03/2018 - 09/03/2018 Munich
26/03/2018 - 29/03/2018 Münster 4 days
14/05/2018 - 18/05/2018 Hamburg
11/06/2018 - 15/06/2018 Berlin
Switzerland
18/12/2017 - 22/12/2017 Zurich
05/03/2018 - 09/03/2018 Zurich
11/06/2018 - 15/06/2018 Zurich
03/09/2018 - 07/09/2018 Zurich
03/12/2018 - 07/12/2018 Zurich