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Office 365 Administration and Troubleshooting (MOC 10997)

 

Course Overview

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Who should attend

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.

Prerequisites

Before attending this course, students must have:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.
  • An understanding of the following concepts as they relate to Office 365:
    • Understanding of Microsoft cloud services.
    • Understanding of the Office 365 platform.

Course Objectives

After completing this course, students will be able to:

  • Describe Office 365 services.
  • Administer Office 365 by using the graphical environment and Windows PowerShell.
  • Administer and troubleshoot directory synchronization and directory objects.
  • Administer and troubleshoot Exchange Online.
  • Administer and troubleshoot Skype for Business Online and Microsoft Teams.
  • Administer and troubleshoot SharePoint Online.
  • Plan and deploy Microsoft Office 365 ProPlus.
  • Administer and troubleshoot compliance and security in Office 365

Course Content

  • Office 365 services overview
  • Office 365 administration, tools, and techniques
  • Administering and troubleshooting directory synchronization and directory objects
  • Administering and troubleshooting Exchange Online
  • Administering and troubleshooting Skype for Business Online and Teams
  • Administering and troubleshooting SharePoint Online
  • Planning and deploying Office 365 ProPlus
  • Administering and troubleshooting compliance and security in Office 365
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,990.- €
  • Switzerland: CHF 2,440.-
  • SA Voucher: 3
    hardcoded default SA
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware

Courseware language: English

Online Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,990.- €
  • Switzerland: CHF 2,440.-
  • SA Voucher: 3
    hardcoded default SA
Digital courseware

Courseware language: English

E-Learning MOC on Demand

Duration 90 days

Price (excl. tax)
  • Germany: 799.- €
  • Switzerland: CHF 899.-

  • SA Voucher: 5
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Click on town name to book Schedule
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).
Germany
08/06/2020 ― 10/06/2020 Online Training Time zone: Europe/Berlin Course language: German
31/08/2020 ― 02/09/2020 Münster
30/11/2020 ― 02/12/2020 Hamburg
FLEX Training

Please see below our alternative, English language, FLEX course options.

06/04/2020 ― 08/04/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
15/04/2020 ― 17/04/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
29/04/2020 ― 01/05/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
26/05/2020 ― 28/05/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
27/05/2020 ― 29/05/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
06/07/2020 ― 08/07/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
27/07/2020 ― 29/07/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
03/08/2020 ― 05/08/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
Italy
08/06/2020 ― 10/06/2020 Online Training Time zone: Europe/Rome Course language: Italian
27/07/2020 ― 29/07/2020 Milan
05/10/2020 ― 07/10/2020 Rome
23/11/2020 ― 25/11/2020 Milan
United Kingdom
06/04/2020 ― 08/04/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
06/04/2020 ― 08/04/2020 Virtual
06/04/2020 ― 08/04/2020 Virtual
15/04/2020 ― 17/04/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
29/04/2020 ― 01/05/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
04/05/2020 ― 06/05/2020 London (Int Hse)
26/05/2020 ― 28/05/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
27/05/2020 ― 29/05/2020 Birmingham
North America
United States
18/05/2020 ― 20/05/2020 Online Training Time zone: US/Central Course language: English
20/07/2020 ― 22/07/2020 Online Training Time zone: US/Central Course language: English
21/09/2020 ― 23/09/2020 Online Training Time zone: US/Central Course language: English
30/11/2020 ― 02/12/2020 Online Training Time zone: US/Central Course language: English
Middle East
United Arab Emirates
20/09/2020 ― 22/09/2020 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
23/08/2020 ― 25/08/2020 Cairo Course language: English