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Supporting and Troubleshooting Windows 10 (MOC 10982)

 

Course Overview

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses !MS-20697-1 and !MS-20697-2.

Course Objectives

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Course Content

  • Implementing a Troubleshooting Methodology
  • Troubleshooting Startup Issues
  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Remote Computers
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Applications
  • Maintaining Windows 10
  • Recovering Data and Operating Systems
Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,390.- €
  • Switzerland: CHF 3,740.-
  • SA Voucher: 5
    hardcoded default SA
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware

Courseware language: English

E-Learning MOC on Demand

Duration 90 days

Price (excl. tax)
  • Germany: 799.- €
  • Switzerland: CHF 899.-

  • SA Voucher: 5
Buy E-Learning
 
Click on town name to book Schedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This class will become guaranteed to run with one more student registration.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
04/11/2019 - 08/11/2019 Berlin guaranteed date!
18/11/2019 - 22/11/2019 Münster
02/12/2019 - 06/12/2019 Frankfurt
13/01/2020 - 17/01/2020 Münster
17/02/2020 - 21/02/2020 Berlin
23/03/2020 - 27/03/2020 Hamburg
04/05/2020 - 08/05/2020 Stuttgart
08/06/2020 - 12/06/2020 Berlin
International guaranteed dates
21/10/2019 - 25/10/2019 Warsaw 3,190.- PLN
18/11/2019 - 22/11/2019 Rome Time zone: Europe/Rome
FLEX Training

Please see below our alternative, English language, FLEX course options.

21/10/2019 - 25/10/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
28/10/2019 - 01/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
04/11/2019 - 08/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
04/11/2019 - 08/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
18/11/2019 - 22/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
18/11/2019 - 22/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
25/11/2019 - 29/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
02/12/2019 - 06/12/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
Switzerland
15/06/2020 - 19/06/2020 Zurich
Austria
27/04/2020 - 29/04/2020 Vienna (iTLS) 3 days
03/08/2020 - 05/08/2020 Vienna (iTLS) 3 days
09/12/2020 - 11/12/2020 Vienna (iTLS) 3 days

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
21/10/2019 - 25/10/2019 Bordeaux
04/11/2019 - 08/11/2019 Lille
04/11/2019 - 08/11/2019 Toulouse
18/11/2019 - 22/11/2019 Paris
18/11/2019 - 22/11/2019 Strasbourg
25/11/2019 - 29/11/2019 Nantes
25/11/2019 - 29/11/2019 Rennes
02/12/2019 - 06/12/2019 Lyon
09/12/2019 - 13/12/2019 Aix-en-Provence
16/12/2019 - 20/12/2019 Paris
Italy
18/11/2019 - 22/11/2019 FLEX training This is an Italian language FLEX course.
Time zone: Europe/Rome
guaranteed date!
09/12/2019 - 13/12/2019 Milan
17/02/2020 - 21/02/2020 Rome
20/04/2020 - 24/04/2020 Milan
22/06/2020 - 26/06/2020 Rome
31/08/2020 - 04/09/2020 Milan
19/10/2020 - 23/10/2020 Rome
14/12/2020 - 18/12/2020 Milan
Poland
21/10/2019 - 25/10/2019 Warsaw 3,190.- PLN guaranteed date!
18/11/2019 - 22/11/2019 Warsaw
United Kingdom
21/10/2019 - 25/10/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
28/10/2019 - 01/11/2019 Manchester
28/10/2019 - 01/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
04/11/2019 - 08/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
04/11/2019 - 08/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
11/11/2019 - 15/11/2019 London (Int Hse)
18/11/2019 - 22/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
18/11/2019 - 22/11/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
North America
United States
21/10/2019 - 25/10/2019 FLEX training This is an English language FLEX course.
Time zone: US/Pacific
Latin America
Colombia
16/12/2019 - 20/12/2019 Online Training Time zone: America/Bogota Course language: Spanish
Middle East
United Arab Emirates
15/03/2020 - 19/03/2020 Dubai Course language: English This course is being delivered by iTLS.
20/09/2020 - 24/09/2020 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
17/05/2020 - 21/05/2020 Cairo Course language: English
15/11/2020 - 19/11/2020 Cairo Course language: English