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Supporting and Troubleshooting Windows 10 (MOC 10982)

 

Course Overview

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses MOC 20697-1 and MOC 20697-2.

Course Objectives

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Course Content

  • Implementing a Troubleshooting Methodology
  • Troubleshooting Startup Issues
  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Remote Computers
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Applications
  • Maintaining Windows 10
  • Recovering Data and Operating Systems
Online Training

Duration 5 days

Price (excl. tax)
  • 2,390.- €
  • SA Voucher: 5
    hardcoded default SA
Digital courseware

Courseware language: English

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,390.- €
  • Switzerland: CHF 3,740.-
  • SA Voucher: 5
    hardcoded default SA
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware

Courseware language: English

Schedule

Guaranteed date:   Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).
English
1 hour difference
28/09/2020 ― 02/10/2020 Online Training Time zone: BST
12/10/2020 ― 16/10/2020 Online Training This is an English language FLEX course.
Time zone: BST
19/10/2020 ― 23/10/2020 Online Training This is an English language FLEX course.
Time zone: BST
26/10/2020 ― 30/10/2020 Online Training Time zone: GMT
23/11/2020 ― 27/11/2020 Online Training Time zone: GMT
07/12/2020 ― 11/12/2020 Online Training This is an English language FLEX course.
Time zone: GMT
04/01/2021 ― 08/01/2021 Online Training This is an English language FLEX course.
Time zone: GMT
18/01/2021 ― 22/01/2021 Online Training This is an English language FLEX course.
Time zone: GMT
Guaranteed date:   Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).
Germany
02/11/2020 ― 06/11/2020 Berlin guaranteed date!
07/12/2020 ― 11/12/2020 Hamburg
04/01/2021 ― 08/01/2021 Frankfurt
01/02/2021 ― 05/02/2021 Stuttgart
01/03/2021 ― 05/03/2021 Düsseldorf
12/04/2021 ― 16/04/2021 Munich
03/05/2021 ― 07/05/2021 Hamburg
31/05/2021 ― 04/06/2021 Berlin
FLEX & Online Training

Please see below our alternative, English language, FLEX course options.

07/12/2020 ― 11/12/2020 London (Int Hse) This is an English language FLEX course.
Time zone: GMT
04/01/2021 ― 08/01/2021 Birmingham This is an English language FLEX course.
Time zone: GMT
18/01/2021 ― 22/01/2021 Manchester This is an English language FLEX course.
Time zone: GMT
15/02/2021 ― 19/02/2021 London (Int Hse) This is an English language FLEX course.
Time zone: GMT
01/03/2021 ― 05/03/2021 Birmingham This is an English language FLEX course.
Time zone: GMT
15/03/2021 ― 19/03/2021 London (Int Hse) This is an English language FLEX course.
Time zone: GMT
Switzerland
02/11/2020 ― 06/11/2020 Basel
02/11/2020 ― 06/11/2020 Bern
02/11/2020 ― 06/11/2020 Zurich This is an German language FLEX course.
Time zone: CET
07/12/2020 ― 11/12/2020 Basel
07/12/2020 ― 11/12/2020 Bern
07/12/2020 ― 11/12/2020 Zurich This is an German language FLEX course.
Time zone: CET