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Supporting and Troubleshooting Windows 10 (MOC 10982)

Course Description Schedule Course Outline
 

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Course Objectives

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Course Content

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Germany: 2,390.- €
  • Switzerland: Fr. 3,740.-
  • SA Voucher: 5
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
E-Learning MOC on Demand
Modality: P
Price (excl. tax)
  • Germany: 799.- €
  • Switzerland: Fr. 899.-
  • SA Voucher: 5
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Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This class will become guaranteed to run with one more student registration.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
26/03/2018 - 29/03/2018 Hamburg 4 days
23/04/2018 - 27/04/2018 Stuttgart
22/05/2018 - 25/05/2018 Düsseldorf 4 days
18/06/2018 - 22/06/2018 Munich
16/07/2018 - 20/07/2018 Berlin
13/08/2018 - 17/08/2018 Frankfurt
10/09/2018 - 14/09/2018 Hamburg
08/10/2018 - 12/10/2018 Stuttgart
05/11/2018 - 09/11/2018 Düsseldorf
26/11/2018 - 30/11/2018 Münster
FLEX Training

Please see below our alternative, English language, FLEX course options.

12/03/2018 - 16/03/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London
19/03/2018 - 23/03/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London
19/03/2018 - 23/03/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London
09/04/2018 - 13/04/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London
16/04/2018 - 20/04/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London
30/04/2018 - 04/05/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London
30/04/2018 - 04/05/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London
14/05/2018 - 18/05/2018 FLEX training This is an English language FLEX course.
Time zone: Europe/London

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
26/03/2018 - 30/03/2018 Paris
16/04/2018 - 20/04/2018 Toulouse
Italy
19/03/2018 - 23/03/2018 Milan
09/04/2018 - 13/04/2018 Rome
21/05/2018 - 25/05/2018 Milan
02/07/2018 - 06/07/2018 Rome
30/07/2018 - 03/08/2018 Milan
01/10/2018 - 05/10/2018 Rome
12/11/2018 - 16/11/2018 Milan
Poland
21/05/2018 - 25/05/2018 Warsaw
19/11/2018 - 23/11/2018 Warsaw
United Kingdom
26/02/2018 - 02/03/2018 Birmingham
05/03/2018 - 09/03/2018 Edinburgh
12/03/2018 - 16/03/2018 Manchester
19/03/2018 - 23/03/2018 Birmingham
19/03/2018 - 23/03/2018 London (Int Hse)
19/03/2018 - 23/03/2018 London (Int Hse)
09/04/2018 - 13/04/2018 Leeds
09/04/2018 - 13/04/2018 London (Int Hse)
North America
United States
26/02/2018 - 02/03/2018 San Francisco, CA guaranteed date!
26/02/2018 - 02/03/2018 Online Training Time zone: US/Pacific Course language: English guaranteed date!
12/03/2018 - 16/03/2018 Online Training Time zone: US/Central Course language: English guaranteed date!
19/03/2018 - 23/03/2018 Online Training Time zone: US/Pacific Course language: English
26/03/2018 - 30/03/2018 Online Training Time zone: US/Pacific Course language: English guaranteed date!
02/04/2018 - 06/04/2018 San Francisco, CA guaranteed date!
02/04/2018 - 06/04/2018 Online Training Time zone: US/Pacific Course language: English guaranteed date!
23/04/2018 - 27/04/2018 Online Training Time zone: US/Eastern Course language: English guaranteed date!
Canada
12/03/2018 - 16/03/2018 Quebec City, QC Course language: French
23/04/2018 - 27/04/2018 Montreal, QC Course language: French
Latin America
Chile
19/03/2018 - 23/03/2018 Online Training Time zone: America/Santiago Course language: Spanish
22/10/2018 - 26/10/2018 Online Training Time zone: America/Santiago Course language: Spanish
Middle East
Qatar
23/09/2018 - 27/09/2018 Doha Course language: English
Saudi Arabia
18/03/2018 - 22/03/2018 Riyadh Course language: English
United Arab Emirates
18/03/2018 - 22/03/2018 Dubai Course language: English This course is being delivered by iTLS.
23/09/2018 - 27/09/2018 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
17/06/2018 - 21/06/2018 Cairo Course language: English
23/12/2018 - 27/12/2018 Cairo Course language: English