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Supporting and Troubleshooting Windows 10 (MOC 10982)

 

Course Overview

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses !MS-20697-1 and !MS-20697-2.

Course Objectives

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Course Content

  • Implementing a Troubleshooting Methodology
  • Troubleshooting Startup Issues
  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Remote Computers
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Applications
  • Maintaining Windows 10
  • Recovering Data and Operating Systems
Online Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,390.- €
  • Switzerland: CHF 3,740.-
  • SA Voucher: 5
    hardcoded default SA
Digital courseware

Courseware language: English

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 2,390.- €
  • Switzerland: CHF 3,740.-
  • SA Voucher: 5
    hardcoded default SA
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware

Courseware language: English

E-Learning MOC on Demand

Duration 90 days

Price (excl. tax)
  • Germany: 799.- €
  • Switzerland: CHF 899.-

  • SA Voucher: 5
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This class will become guaranteed to run with one more student registration.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).
Germany
04/05/2020 ― 08/05/2020 Online Training Time zone: Europe/Berlin Course language: German
08/06/2020 ― 12/06/2020 Online Training Time zone: Europe/Berlin Course language: German
20/07/2020 ― 24/07/2020 Düsseldorf
24/08/2020 ― 28/08/2020 Frankfurt
28/09/2020 ― 02/10/2020 Münster
02/11/2020 ― 06/11/2020 Berlin
07/12/2020 ― 11/12/2020 Hamburg
FLEX & Online Training

Please see below our alternative, English language, FLEX course options.

20/04/2020 ― 24/04/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
27/04/2020 ― 01/05/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
11/05/2020 ― 15/05/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
17/05/2020 ― 21/05/2020 Online Training Time zone: Africa/Cairo Course language: English
18/05/2020 ― 22/05/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
18/05/2020 ― 22/05/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
27/07/2020 ― 31/07/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
03/08/2020 ― 07/08/2020 Online Training This is an English language FLEX course.
Time zone: Europe/London
Switzerland
04/05/2020 ― 08/05/2020 Online Training Time zone: Europe/Zurich Course language: German
08/06/2020 ― 12/06/2020 Online Training Time zone: Europe/Zurich Course language: German
15/06/2020 ― 19/06/2020 Online Training Time zone: Europe/Zurich Course language: German
20/07/2020 ― 24/07/2020 Basel
20/07/2020 ― 24/07/2020 Bern
20/07/2020 ― 24/07/2020 Zurich
24/08/2020 ― 28/08/2020 Basel
24/08/2020 ― 28/08/2020 Bern

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