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Junos Troubleshooting in the NOC (JTNOC)


Course Overview

This four-day course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, troubleshooting the data plane and control plane on devices running the Junos operating system, securing the control plane, staging and acceptance methodology, troubleshooting routing protocols, monitoring the network, troubleshooting vMX devices, and working with JTAC. This course uses virtual MX devices in the lab and is based on Junos OS Release 19.3R2. The Junos Troubleshooting in the NOC (JTNOC) course is an introductory-level course.

Relevant Juniper Product

  • Software
  • Junos OS
  • Support
  • Routing
  • Switching
  • EX Series
  • SRX Series
  • M Series
  • MX Series
  • PTX Series
  • T Series
  • Service Provider Routing and Switching Track
  • Enterprise Routing and Switching Track

Who should attend

The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.


Students should have basic networking knowledge and an understanding of the Open Systems Interconnection (OSI) reference model and the TCP/IP protocol suite. Students should also attend the Introduction to the Junos Operating System (IJOS) course, or have equivalent experience prior to attending this class.

Course Objectives

After successfully completing this course, you should be able to:

  • Reduce the time it takes to identify and isolate the root cause of an issue impacting your network.
  • Describe Junos products and related information and recovery options.
  • List various tools that can be used to troubleshoot Junos devices.
  • Explain Junos CLI commands used in troubleshooting.
  • Identify and isolate hardware issues.
  • Troubleshoot problems with the control plane.
  • Describe control plane protection features.
  • Troubleshoot problems with interfaces and other data plane components.
  • Describe the staging and acceptance methodology.
  • Troubleshoot routing protocols.
  • Describe how to monitor your network with SNMP, RMON, Junos Telemetry Interface, Junos Traffic Vision (formerly known as JFlow), and port mirroring.
  • Monitor and troubleshoot vMX routers.
  • Describe JTAC procedures and how to navigate the customer support site.
Online Training

Duration 4 days

Price (excl. tax)
  • 2,700.— €
  • Juniper Training Credits: 2850 JTC
Digital courseware

Courseware language: English

Classroom Training

Duration 4 days

Price (excl. tax)
  • Germany: 2,700.— €
  • Switzerland: CHF 3,150.—
  • Juniper Training Credits: 2850 JTC
incl. catering Digital courseware

Courseware language: English


Subscription duration 365 days

Price (excl. tax)
  • Germany: 3,800.— €
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Instructor-led Online Training:   Course conducted online in a virtual classroom.
Time zone: Central European Summer Time (CEST)   ±1 hour
Online Training Time zone: Central European Summer Time (CEST)
Online Training Time zone: Central European Time (CET)
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