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ITIL® Managing Across the Lifecycle (MALC)

Course Description Schedule Course Outline
 

Who should attend

  • CIOs
  • Senior IT Managers
  • IT Managers
  • IT Operations Practitioners
  • IT Development Practitioners
  • Supervisors
  • IT Professionals

Prerequisites

  • IT-ITILF
  • Proof of at least 17 ITIL credits
  • To prepare for the end-of-class exam, it is recommended that you review the following ITIL publications and complete at least 28 hours of personal study:
    • Service Strategy (ISBN 10: 0113310455)
    • Service Design (ISBN 10: 0113310471)
    • Service Transition (ISBN 10: 011331048X)
    • Service Operation (ISBN 10: 0113310463)
    • Continual Service Improvement (ISBN 10: 0113310498)
    • Introduction to Service Lifecycle (ISBN 10: 0113310617), recommended but not required

Course Objectives

  • Understanding Key concepts of the Service Lifecycle
  • Communication and stakeholder management
  • Integrating Service Management processes across the service lifecyle
  • Governance and Organization
  • Implementing and improving Service Management capability

Course Content

Managing Across the Lifecycle (MALC) is the final and last step for IT professionals before they join a select group who are ITIL Experts. MALC is the capstone course that enables learners to bridge the Lifecycle stages of ITIL and truly help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, candidates must strategize, plan, use, and measure ITIL principles in an integrated approach. The MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course immerses them in a realistic case study and 5 strategic assignments that learners have to manage alone or in small groups. The Instructor will work with Learners on to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization. This is a non-PowerPoint, non-lecture course; a full hands-on case study experience.

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions.

Credits

  • 5 credits toward ITIL Expert
  • Project Management Institute – Professional Development Units (PDUs) = 40

Examination

  • Closed book – 120 minutes – 10 multiple choice, scenario-based, gradient scored questions – 70% pass rate
  • An exam voucher is included with all of our ITIL courses
Classroom Training
Modality: G

Duration 3 days

Price (excl. tax)
  • Germany: 1,225.- €
Dates and Booking
 
Click on town name to bookSchedule
Germany
22/11/2017 - 24/11/2017 Leipzig
22/11/2017 - 24/11/2017 Munich
22/11/2017 - 24/11/2017 Stuttgart
06/12/2017 - 08/12/2017 Düsseldorf-Kaarst
06/12/2017 - 08/12/2017 Frankfurt
06/12/2017 - 08/12/2017 Mainz