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ITIL® Managing Across the Lifecycle (MALC)


The course is provided in cooperation with an accredited training organization.

Who should attend

CIOs, Senior IT Managers, IT Managers, IT Operations Practitioners, IT Development Practitioners, Supervisors, IT Professionals.


ITIL® Foundation (ITILF) Certification plus 15 credits for a total of 17 credits

Course Objectives

  • Understanding Key concepts of the Service Lifecycle
  • Communication and stakeholder management
  • Integrating Service Management processes across the service lifecyle
  • Governance and Organization
  • Implementing and improving Service Management capability

Course Content

Managing Across the Lifecycle (MALC) is the final and last step for IT professionals before they join a select group who are ITIL Experts. MALC is the capstone course that enables learners to bridge the Lifecycle stages of ITIL and truly help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, candidates must strategize, plan, use, and measure ITIL principles in an integrated approach. The MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course immerses them in a realistic case study and 5 strategic assignments that learners have to manage alone or in small groups. The Instructor will work with Learners on to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization. This is a non-PowerPoint, non-lecture course; a full hands-on case study experience.

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The ITIL® courses on this page are offered by ITSM Consulting GmbH ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,225.- €
  • Switzerland: CHF 3,590.-
Click on town name to book Schedule
11/09/2019 - 13/09/2019 Hamburg
11/09/2019 - 13/09/2019 Hanover
20/11/2019 - 22/11/2019 Frankfurt
20/11/2019 - 22/11/2019 Mainz
04/12/2019 - 06/12/2019 Berlin
04/12/2019 - 06/12/2019 Hanover
11/12/2019 - 13/12/2019 Hamburg
23/09/2019 - 27/09/2019 Milan 5 days
18/11/2019 - 22/11/2019 Rome 5 days

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