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ITIL® Service Strategy (ITILSS)

Course Description Schedule Course Outline
 

Who should attend

  • CIO/CTOs
  • Supervisory staff
  • IT Team leaders
  • IT Designers
  • IT Architects
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers
  • Service Test Managers
  • ITSM Trainers

Prerequisites

Course Objectives

  • Understand Service Management as a practice and Service Strategy principles, purpose and objective
  • Understand how all Service Strategy processes interact with other Service Lifecycle processes
  • Identify the activities, methods and functions used in each of the Service Strategy processes
  • Identify the roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • Measure Service Strategy performance
  • Understand technology and implementation requirements in support of Service Strategy
  • Identify the challenges, critical success factors and risks related with Service Strategy

Follow On Courses

Course Content

This three day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage. Including defining services and how services can deliver value, impact of external markets, customer requirements. In addition defining and managing the relationship between the business and IT services in the creation of customer value for the services offerings. Key topics covered include Service Portfolio, Demand, Financial and Business Relationship Management.

Credits

  • 3 credits toward ITIL Expert
  • Project Management Institute – Professional Development Units (PDUs) = 24

Examination

  • Closed book – 90 minutes – 8 multiple choice, scenario-based, gradient scored questions – 70% pass rate
  • An exam voucher is included with all of our ITIL courses.
Classroom Training
Modality: G

Duration 3 days

Price (excl. tax)
  • Germany: 1,225.- €
Dates and Booking
 
Click on town name to bookSchedule
Germany
23/11/2017 - 25/11/2017 Berlin
23/11/2017 - 25/11/2017 Hamburg
23/11/2017 - 25/11/2017 Hanover
11/12/2017 - 13/12/2017 Leipzig
11/12/2017 - 13/12/2017 Munich
11/12/2017 - 13/12/2017 Stuttgart