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ITIL® Service Operation (ITILSO)

Course Description Schedule Course Outline
 

Who should attend

  • CIOs
  • CTOs
  • Managers
  • Team Leaders
  • IT Consultants
  • Designers
  • Architects
  • Planners
  • IT Security Managers
  • Service Test Managers and individuals involved in the management, coordination, and integration of operational activities within the Service Lifecycle

Prerequisites

Course Objectives

  • Understanding Service Management as a Practice and Service Operation Principles, Purpose and Objectives
  • Understanding how all Service Operation processes interact with other Service Lifecycle processes
  • The sub processes, activities, methods and functions used in each of the Service Operation processes
  • The Roles and responsibilities within Service Operations and the activities and functions to achieve operational excellence
  • How to measure Service Operation performance
  • Understanding technology and implementation requirements
  • The challenges, critical success factors and risks

Course Content

This three day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage. Including a review of Service Operation activities including monitoring and control, service management and support, network management, desktop support and facilities and datacenter management.

Credits

  • 3 credits toward ITIL Expert
  • Project Management Institute – Professional Development Units (PDUs) = 24

Examination

  • Closed book – 90 minutes – 8 multiple choice, scenario-based, gradient scored questions – 70% pass rate
  • An exam voucher is included with all of our ITIL courses.
Classroom Training
Modality: G

Duration 3 days

Price (excl. tax)
  • Germany: 1,225.- €
Dates and Booking
 
Click on town name to book Schedule
Germany
14/02/2018 - 16/02/2018 Berlin
14/02/2018 - 16/02/2018 Hamburg
14/02/2018 - 16/02/2018 Hanover
21/03/2018 - 23/03/2018 Leipzig
21/03/2018 - 23/03/2018 Munich
25/04/2018 - 27/04/2018 Düsseldorf
25/04/2018 - 27/04/2018 Frankfurt
25/04/2018 - 27/04/2018 Mainz
Europe
Italy
12/03/2018 - 14/03/2018 Milan
25/06/2018 - 27/06/2018 Rome
24/09/2018 - 26/09/2018 Milan
05/11/2018 - 07/11/2018 Rome
10/12/2018 - 12/12/2018 Milan