We are happy to advise you!
+49 40 253346-10     Contact

ITIL® Foundation (ITILF)


Who should attend

  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers, Service Providers
  • System Integrators


There are no formal requirements to take this course, but experience with IT service delivery will be beneficial.

Course Objectives

In this course you will:

  • Learn the key principles and concepts of IT Service Management.
  • Realize the benefits of implementing ITIL in an organization.
  • Understand service management processes and how they map to the service lifecycle.
  • Learn the basic concepts and definitions related to the service lifecycle.
  • Learn the activities and roles involved with the service lifecycle.
  • Understand the relationships of each component of the service lifecycle and how they map to other components.
  • Identify the factors that impact the effectiveness of the service lifecycle.

Course Content

ITIL Foundations is a dynamic 3-day instructor led course that introduces you to the lifecycle of managing IT services to deliver to business expectations. Through an engaging, case study based approach you will learn the core disciplines of the ITIL best practice.

The ITIL best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transitio
  • Service Operations
  • Continual Service Improvement (CSI)

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, return on investment, and enabling IT to solve specific operational needs.

This course will also prepare you to successfully complete the ITIL Foundation level exam which is required before taking any further ITIL intermediate level training courses. The course includes the opportunity to take the exam at the end of class.


  • Upon successfully passing the ITIL Foundation exam, you will receive 2 credits toward ITIL Expert.
  • This course is eligible for 18 Professional Development Units (PDUs) from Project Management Institute (PMI).
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,050.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware
Click on town name to book Schedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
14/08/2019 - 16/08/2019 Berlin guaranteed date!
09/09/2019 - 11/09/2019 Hamburg guaranteed date!
30/09/2019 - 02/10/2019 Düsseldorf
21/10/2019 - 23/10/2019 Stuttgart
25/11/2019 - 27/11/2019 Munich
16/12/2019 - 18/12/2019 Hamburg
09/09/2019 - 11/09/2019 Rome
14/10/2019 - 16/10/2019 Milan
11/11/2019 - 13/11/2019 Rome
Latin America
17/09/2019 - 19/09/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
11/11/2019 - 13/11/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
20/08/2019 - 22/08/2019 Online Training Time zone: America/Mexico_City Course language: Spanish
22/10/2019 - 24/10/2019 Online Training Time zone: America/Mexico_City Course language: Spanish

Cookies help us deliver our services. By using our services, you agree to our use of cookies.   Got it!