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ITIL® Foundation (ITILF)


Who should attend

  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers, Service Providers
  • System Integrators


There are no formal requirements to take this course, but experience with IT service delivery will be beneficial.

Course Objectives

In this course you will:

  • Learn the key principles and concepts of IT Service Management.
  • Realize the benefits of implementing ITIL in an organization.
  • Understand service management processes and how they map to the service lifecycle.
  • Learn the basic concepts and definitions related to the service lifecycle.
  • Learn the activities and roles involved with the service lifecycle.
  • Understand the relationships of each component of the service lifecycle and how they map to other components.
  • Identify the factors that impact the effectiveness of the service lifecycle.

Course Content

ITIL Foundations is a dynamic 3-day instructor led course that introduces you to the lifecycle of managing IT services to deliver to business expectations. Through an engaging, case study based approach you will learn the core disciplines of the ITIL best practice.

The ITIL best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transitio
  • Service Operations
  • Continual Service Improvement (CSI)

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, return on investment, and enabling IT to solve specific operational needs.

This course will also prepare you to successfully complete the ITIL Foundation level exam which is required before taking any further ITIL intermediate level training courses. The course includes the opportunity to take the exam at the end of class.


  • Upon successfully passing the ITIL Foundation exam, you will receive 2 credits toward ITIL Expert.
  • This course is eligible for 18 Professional Development Units (PDUs) from Project Management Institute (PMI).
Classroom Training

Duration 3 days

Price (excl. tax)
  • Germany: 1,050.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Courseware language: English

Click on town name to book Schedule
This class will become guaranteed to run with one more student registration.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
25/11/2019 - 27/11/2019 Munich
16/12/2019 - 18/12/2019 Hamburg
13/01/2020 - 15/01/2020 Frankfurt
10/02/2020 - 12/02/2020 Hamburg
09/03/2020 - 11/03/2020 Düsseldorf
06/04/2020 - 08/04/2020 Berlin
25/05/2020 - 27/05/2020 Stuttgart
22/06/2020 - 24/06/2020 Munich
11/11/2019 - 13/11/2019 Rome
20/01/2020 - 22/01/2020 Milan
23/03/2020 - 25/03/2020 Rome
25/05/2020 - 27/05/2020 Milan
13/07/2020 - 15/07/2020 Rome
Latin America
11/11/2019 - 13/11/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese