ITIL® Foundation (ITILF)

Course Description Schedule Course Outline

Who should attend

  • IT Management
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers, Service Providers
  • System Integrators


There are no formal requirements to take this course, but experience with IT service delivery will be beneficial.

Course Objectives

In this course you will:

  • Learn the key principles and concepts of IT Service Management.
  • Realize the benefits of implementing ITIL in an organization.
  • Understand service management processes and how they map to the service lifecycle.
  • Learn the basic concepts and definitions related to the service lifecycle.
  • Learn the activities and roles involved with the service lifecycle.
  • Understand the relationships of each component of the service lifecycle and how they map to other components.
  • Identify the factors that impact the effectiveness of the service lifecycle.

Course Content

ITIL Foundations is a dynamic 3-day instructor led course that introduces you to the lifecycle of managing IT services to deliver to business expectations. Through an engaging, case study based approach you will learn the core disciplines of the ITIL best practice.

The ITIL best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transitio
  • Service Operations
  • Continual Service Improvement (CSI)

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, return on investment, and enabling IT to solve specific operational needs.

This course will also prepare you to successfully complete the ITIL Foundation level exam which is required before taking any further ITIL intermediate level training courses. The course includes the opportunity to take the exam at the end of class.


  • Upon successfully passing the ITIL Foundation exam, you will receive 2 credits toward ITIL Expert.
  • This course is eligible for 18 Professional Development Units (PDUs) from Project Management Institute (PMI).
Classroom Training
Modality: C

Duration 3 days

Price (excl. tax)
  • Germany: 1,050.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
Click on town name to book Schedule
19/02/2018 - 21/02/2018 Düsseldorf
19/02/2018 - 21/02/2018 Münster
26/02/2018 - 28/02/2018 Berlin
05/03/2018 - 07/03/2018 Munich
05/03/2018 - 07/03/2018 Stuttgart
12/03/2018 - 14/03/2018 Hamburg
26/03/2018 - 28/03/2018 Frankfurt
09/04/2018 - 11/04/2018 Berlin
19/02/2018 - 21/02/2018 Rome
12/03/2018 - 14/03/2018 Milan
04/04/2018 - 06/04/2018 Milan
07/05/2018 - 09/05/2018 Rome
02/07/2018 - 04/07/2018 Milan
03/09/2018 - 05/09/2018 Rome
22/10/2018 - 24/10/2018 Milan
12/11/2018 - 14/11/2018 Rome
North America
05/02/2018 - 07/02/2018 Montreal, QC