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Conflict Management (CM)


Who should attend

The target group for this seminar is for everyone who wants to maximize their performance, as well as personal and business success.


This program can be utilized as a standalone training, or as part of a learning journey

Course Objectives

Through your active participation, you will learn about conflict management and what you need to resolve the conflict situation.

The participant will be able to determine areas for development in conflict management

The objective of this course is to learn and practice the conflict management skills. strategies to deal effectively with your team/managers in workplace, to understand your personal needs and how leaders effectively manage employee conflict

Hereby the following 7 objectives of the course:

  • To define conflict
  • To work with difficult people
  • To select between the different strategies of conflict resolution
  • To create win-win relationships
  • To positively reframe our situations to operate more positively
  • To better understand personal needs
  • To improve your communication with others

Course Content

  • Understand what is conflict for
  • Benefits of conflicts in workplace
  • Identify sources of conflicts
  • Familiarize participants with the five strategies of conflict resolution
  • Analyze feedback loop
  • Demonstrate skills in resolving conflict
  • Discuss relationship conflicts
  • Better understand steps toward conflict management
  • Identify the link between poor communication and conflicts
  • Minimize team conflicts
  • Role of leaders when dealing with conflict
Online Training

Duration 1 day

Price (excl. tax)
  • 990.- €

Courseware language: English

Classroom Training

Duration 1 day

Price (excl. tax)
  • Germany: 990.- €
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Courseware language: English

Currently there are no training dates scheduled for this course.  Enquire a date