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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

This course is out of date and has been replaced by the following:
Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training

Duration 5 days

Price (excl. tax)
  • Germany: 3,190.- €
  • Switzerland: CHF 4,400.-

  • Cisco Learning Credits: 35 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware

Courseware language: English

 
Click on town name to book Schedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
Germany
10/02/2020 - 14/02/2020 Berlin guaranteed date!
17/02/2020 - 21/02/2020 Berlin
Switzerland
10/02/2020 - 14/02/2020 Zurich
22/06/2020 - 26/06/2020 Zurich
07/09/2020 - 11/09/2020 Zurich
16/11/2020 - 20/11/2020 Zurich
Austria
24/02/2020 - 28/02/2020 Vienna (iTLS)
17/08/2020 - 21/08/2020 Vienna (iTLS)
Europe
France
17/02/2020 - 21/02/2020 Paris
22/06/2020 - 26/06/2020 Paris
Italy
17/02/2020 - 21/02/2020 Milan
Portugal
04/05/2020 - 08/05/2020 Lisbon
21/09/2020 - 25/09/2020 Lisbon
Spain
20/04/2020 - 24/04/2020 Madrid
14/09/2020 - 18/09/2020 Madrid
North America
United States
09/03/2020 - 13/03/2020 Online Training Time zone: US/Central Course language: English
11/05/2020 - 15/05/2020 Online Training Time zone: US/Central Course language: English
06/07/2020 - 10/07/2020 Online Training Time zone: US/Central Course language: English
31/08/2020 - 04/09/2020 Online Training Time zone: US/Central Course language: English
26/10/2020 - 30/10/2020 Online Training Time zone: US/Central Course language: English
Middle East
Qatar
07/06/2020 - 11/06/2020 Doha Course language: English
06/12/2020 - 10/12/2020 Doha Course language: English
United Arab Emirates
01/03/2020 - 05/03/2020 Dubai Course language: English This course is being delivered by iTLS.
07/06/2020 - 11/06/2020 Dubai Course language: English This course is being delivered by iTLS.
13/09/2020 - 17/09/2020 Dubai Course language: English This course is being delivered by iTLS.
06/12/2020 - 10/12/2020 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
09/02/2020 - 13/02/2020 Cairo Course language: English
10/05/2020 - 14/05/2020 Cairo Course language: English
09/08/2020 - 13/08/2020 Cairo Course language: English
08/11/2020 - 12/11/2020 Cairo Course language: English