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Implementing Cisco Collaboration Devices (CICD)

Course Description Schedule Course Outline
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNA Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

After successful completion of this course, the you will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Follow On Courses

Course Content

CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.

Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Germany: 2,690.- €
  • Switzerland: Fr. 4,300.-
  • Cisco Learning Credits: 32 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
E-Learning Cisco Digital Learning
Modality: P
Price (excl. tax)
  • Germany: 1,000.- €
Buy E-Learning
 
Click on town name to book Schedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
Germany
05/02/2018 - 09/02/2018 Münster
19/02/2018 - 23/02/2018 Hamburg
26/02/2018 - 02/03/2018 Berlin
12/03/2018 - 16/03/2018 Frankfurt
19/03/2018 - 23/03/2018 Berlin
26/03/2018 - 29/03/2018 Düsseldorf 4 days
09/04/2018 - 13/04/2018 Stuttgart
23/04/2018 - 27/04/2018 Hamburg
International guaranteed dates
22/01/2018 - 26/01/2018 Paris
Switzerland
12/02/2018 - 16/02/2018 Zurich
03/04/2018 - 07/04/2018 Zurich 4 days
28/05/2018 - 01/06/2018 Zurich
06/08/2018 - 10/08/2018 Zurich
01/10/2018 - 05/10/2018 Zurich
26/11/2018 - 30/11/2018 Zurich
Austria
05/03/2018 - 09/03/2018 Vienna (iTLS)
22/05/2018 - 26/05/2018 Vienna (iTLS) 4 days
23/07/2018 - 27/07/2018 Vienna (iTLS)
12/11/2018 - 16/11/2018 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
22/01/2018 - 26/01/2018 Aix-en-Provence
22/01/2018 - 26/01/2018 Paris guaranteed date!
05/02/2018 - 09/02/2018 Sophia Antipolis
05/03/2018 - 09/03/2018 Paris
09/04/2018 - 13/04/2018 Paris
04/06/2018 - 08/06/2018 Lyon
04/06/2018 - 08/06/2018 Paris
18/06/2018 - 22/06/2018 Toulouse
Italy
09/04/2018 - 13/04/2018 Rome
14/05/2018 - 18/05/2018 Milan
09/07/2018 - 13/07/2018 Rome
01/10/2018 - 05/10/2018 Milan
22/10/2018 - 26/10/2018 Rome
Netherlands
29/01/2018 - 02/02/2018 Utrecht Course language: English
Spain
05/03/2018 - 09/03/2018 Madrid
17/09/2018 - 21/09/2018 Madrid
Sweden
05/02/2018 - 09/02/2018 Stockholm Course language: English
05/03/2018 - 09/03/2018 Stockholm Course language: English
07/05/2018 - 11/05/2018 Stockholm Course language: English
United Kingdom
12/02/2018 - 16/02/2018 Manchester
12/03/2018 - 16/03/2018 London
14/05/2018 - 18/05/2018 London (Int Hse)
16/07/2018 - 20/07/2018 London (Int Hse)
03/09/2018 - 07/09/2018 London (Int Hse)
01/10/2018 - 05/10/2018 Manchester
19/11/2018 - 23/11/2018 London (Int Hse)
North America
United States
22/01/2018 - 26/01/2018 Online Training Time zone: US/Central Course language: English guaranteed date!
22/01/2018 - 26/01/2018 Online Training Time zone: US/Mountain Course language: English guaranteed date!
29/01/2018 - 02/02/2018 St. Louis
12/02/2018 - 16/02/2018 Campbell, CA
19/02/2018 - 23/02/2018 Columbia
26/02/2018 - 02/03/2018 Boxborough
05/03/2018 - 09/03/2018 Rosemount, IL
12/03/2018 - 16/03/2018 Online Training Time zone: US/Mountain Course language: English
Latin America
Argentina
14/05/2018 - 18/05/2018 Online Training Time zone: America/Buenos_Aires Course language: Spanish
03/09/2018 - 07/09/2018 Online Training Time zone: America/Buenos_Aires Course language: Spanish
Brazil
02/04/2018 - 06/04/2018 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
25/06/2018 - 29/06/2018 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
10/09/2018 - 14/09/2018 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
26/11/2018 - 30/11/2018 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
Chile
05/03/2018 - 09/03/2018 Online Training Time zone: America/Santiago Course language: Spanish
09/07/2018 - 13/07/2018 Online Training Time zone: America/Santiago Course language: Spanish
12/11/2018 - 16/11/2018 Online Training Time zone: America/Santiago Course language: Spanish
Colombia
12/03/2018 - 16/03/2018 Online Training Time zone: America/Bogota Course language: Spanish
09/07/2018 - 13/07/2018 Online Training Time zone: America/Bogota Course language: Spanish
01/10/2018 - 05/10/2018 Online Training Time zone: America/Bogota Course language: Spanish
Mexico
04/06/2018 - 08/06/2018 Online Training Time zone: America/Mexico_City Course language: Spanish
03/09/2018 - 07/09/2018 Online Training Time zone: America/Mexico_City Course language: Spanish
10/12/2018 - 14/12/2018 Online Training Time zone: America/Mexico_City Course language: Spanish
Peru
12/02/2018 - 16/02/2018 Lima Course language: Spanish
09/04/2018 - 13/04/2018 Online Training Time zone: America/Lima Course language: Spanish
06/08/2018 - 10/08/2018 Online Training Time zone: America/Lima Course language: Spanish
12/11/2018 - 16/11/2018 Online Training Time zone: America/Lima Course language: Spanish
Asia Pacific
Australia
16/04/2018 - 20/04/2018 Sydney
04/06/2018 - 08/06/2018 Melbourne
06/08/2018 - 10/08/2018 Sydney
01/10/2018 - 05/10/2018 Melbourne
26/11/2018 - 30/11/2018 Sydney
Middle East
Qatar
21/10/2018 - 25/10/2018 Doha Course language: English
Saudi Arabia
15/04/2018 - 19/04/2018 Riyadh Course language: English
United Arab Emirates
22/04/2018 - 26/04/2018 Dubai Course language: English This course is being delivered by iTLS.
14/10/2018 - 18/10/2018 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
25/02/2018 - 01/03/2018 Cairo Course language: English
19/08/2018 - 23/08/2018 Cairo Course language: English