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Implementing Cisco Collaboration Devices (CICD)

Course Description Schedule Course Outline

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNA Collaboration candidates

Secondary audiences are:

  • Systems engineers


This course is part of the following Certifications:


  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

After successful completion of this course, the you will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Follow On Courses

Course Content

CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.

Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Germany: 2,690.- €
  • Switzerland: Fr. 4,300.-
  • Cisco Learning Credits: 29 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.

Digital courseware Dates and Booking
E-Learning Cisco Digital Learning
Modality: P
Price (excl. tax)
  • Germany: US$ 1,000.-
Buy E-Learning
Click on town name to bookSchedule
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This class will become guaranteed to run with one more student registration.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.
16/10/2017 - 20/10/2017 Hamburg Course language: English
23/10/2017 - 27/10/2017 Frankfurt
06/11/2017 - 10/11/2017 Berlin
13/11/2017 - 17/11/2017 Stuttgart
27/11/2017 - 01/12/2017 Düsseldorf
27/11/2017 - 01/12/2017 Munich
27/11/2017 - 01/12/2017 Nuremberg
04/12/2017 - 08/12/2017 Hamburg
International guaranteed dates
02/10/2017 - 06/10/2017 Rome Time zone: Europe/Rome
27/11/2017 - 01/12/2017 Zurich
12/02/2018 - 16/02/2018 Zurich
03/04/2018 - 07/04/2018 Zurich 4 days
28/05/2018 - 01/06/2018 Zurich
06/08/2018 - 10/08/2018 Zurich
01/10/2018 - 05/10/2018 Zurich
26/11/2018 - 30/11/2018 Zurich
02/01/2018 - 05/01/2018 Vienna (iTLS) 4 days
05/03/2018 - 09/03/2018 Vienna (iTLS)
22/05/2018 - 26/05/2018 Vienna (iTLS) 4 days
23/07/2018 - 27/07/2018 Vienna (iTLS)
10/09/2018 - 14/09/2018 Vienna (iTLS)
12/11/2018 - 16/11/2018 Vienna (iTLS)

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.