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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Germany: 3,190.- €
  • Switzerland: Fr. 3,750.-
  • Cisco Learning Credits: 38 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
 
Click on town name to book Schedule
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This is a FLEX course, which is delivered both virtually and in the classroom.
Germany

Currently no local training dates available.  For enquiries please write to info@flane.de.

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
05/02/2018 - 09/02/2018 Paris
11/06/2018 - 15/06/2018 Paris
08/10/2018 - 12/10/2018 Paris
Italy
19/02/2018 - 23/02/2018 Rome
14/05/2018 - 18/05/2018 Milan
17/09/2018 - 21/09/2018 Rome
19/11/2018 - 23/11/2018 Milan
Slovenia
12/03/2018 - 16/03/2018 Ljubljana Course language: English
24/09/2018 - 28/09/2018 Ljubljana Course language: English
10/12/2018 - 14/12/2018 Ljubljana Course language: English
Spain
21/05/2018 - 25/05/2018 Madrid
26/11/2018 - 30/11/2018 Madrid
Sweden
19/02/2018 - 23/02/2018 Stockholm Course language: English
11/06/2018 - 15/06/2018 Stockholm Course language: English
United Kingdom
26/02/2018 - 02/03/2018 London, City
18/06/2018 - 22/06/2018 London, City
17/09/2018 - 21/09/2018 London, City
North America
United States
26/02/2018 - 02/03/2018 Online Training Time zone: US/Mountain Course language: English
Latin America
Mexico
19/02/2018 - 23/02/2018 Mexico City
Asia Pacific
Australia
12/02/2018 - 16/02/2018 Melbourne
14/05/2018 - 18/05/2018 Sydney
13/08/2018 - 17/08/2018 Melbourne
19/11/2018 - 23/11/2018 Sydney
Middle East
Qatar
17/06/2018 - 21/06/2018 Doha Course language: English
Saudi Arabia
11/11/2018 - 15/11/2018 Riyadh Course language: English
United Arab Emirates
20/05/2018 - 24/05/2018 Dubai Course language: English This course is being delivered by iTLS.
04/11/2018 - 08/11/2018 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
24/06/2018 - 28/06/2018 Cairo Course language: English
09/12/2018 - 13/12/2018 Cairo Course language: English