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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Course Description Schedule Course Outline
 

Who should attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training
Modality: C

Duration 5 days

Price (excl. tax)
  • Germany: 3,190.- €
  • Switzerland: Fr. 3,750.-
  • Cisco Learning Credits: 38 CLC
incl. catering
Catering includes:

  • Coffee, Tea, Juice, Water, Soft drinks
  • Pastry and Sweets
  • Fresh fruits
  • Lunch in a nearby restaurant

* Catering information only valid for courses delivered by Fast Lane.


Digital courseware Dates and Booking
 
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This is a FLEX course, which is delivered both virtually and in the classroom.
Germany

Currently no local training dates available.  For enquiries please write to info@flane.de.

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
14/05/2018 - 18/05/2018 Paris
03/09/2018 - 07/09/2018 Paris
Italy
05/02/2018 - 09/02/2018 Rome
16/04/2018 - 20/04/2018 Milan
16/07/2018 - 20/07/2018 Rome
05/11/2018 - 09/11/2018 Milan
Slovenia
05/03/2018 - 09/03/2018 Ljubljana Course language: English
17/09/2018 - 21/09/2018 Ljubljana Course language: English
03/12/2018 - 07/12/2018 Ljubljana Course language: English
Spain
14/05/2018 - 18/05/2018 Madrid
19/11/2018 - 23/11/2018 Madrid
Sweden
28/05/2018 - 01/06/2018 Stockholm Course language: English
United Kingdom
04/06/2018 - 08/06/2018 London, City
03/09/2018 - 07/09/2018 London, City
North America
United States
12/02/2018 - 16/02/2018 Online Training Time zone: US/Mountain Course language: English
12/03/2018 - 16/03/2018 Online Training Time zone: US/Mountain Course language: English
Latin America
Mexico
05/02/2018 - 09/02/2018 Mexico City
Asia Pacific
Australia
07/05/2018 - 11/05/2018 Melbourne
06/08/2018 - 10/08/2018 Sydney
12/11/2018 - 16/11/2018 Melbourne
Middle East
Qatar
27/05/2018 - 31/05/2018 Doha Course language: English
Saudi Arabia
04/11/2018 - 08/11/2018 Riyadh Course language: English
United Arab Emirates
13/05/2018 - 17/05/2018 Dubai Course language: English This course is being delivered by iTLS.
28/10/2018 - 01/11/2018 Dubai Course language: English This course is being delivered by iTLS.
Africa
Egypt
17/06/2018 - 21/06/2018 Cairo Course language: English
02/12/2018 - 06/12/2018 Cairo Course language: English