Prerequisites
To attend the CompTIA A+1002 course, you should have successfully completed the CompTIA IT Fundamentals course or have some basic experience using a PC, Windows, and browsing the web. Specifically, we recommend that you have the following skills and knowledge before starting this course:
- Recognize the main components of a PC as well as storage media such as USB drives and DVD.
- Start the computer and navigate the operating system desktop.
- Use Windows Explorer to create directories and subdirectories and manage files.
- Use a web browser to view websites.
Course Objectives
You'll learn about the following CompTIA A+ topics:
- Support operating systems
- Install, configure, and maintain operating systems
- Maintain and troubleshoot Microsoft Windows
- Configure and troubleshoot network connections
- Manage users, workstations, and shared resources
- Implement physical security
- Secure workstations and data
- Troubleshoot workstation security issues
- Support and troubleshoot mobile operating systems and applications
- Implement operational procedures.
Course Content
Module 1: Supporting Operating Systems
- Identify Common Operating Systems
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
Module 2: Installing, Configuring, and Maintaining Operating Systems
- Configure and Use Linux
- Configure and Use macOS
- Install and Upgrade Operating Systems
- Maintain OSs
Module 3: Maintaining and Troubleshooting Microsoft Windows
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
Module 4: Configuring and Troubleshooting Networks
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure SOHO Network Security
- Configure Remote Access
- Troubleshoot Network Connections
Module 5: Managing Users, Workstations, and Shared Resources
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
Module 6: Security Concepts
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
Module 7: Securing Workstations and Data
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
Module 8: Troubleshooting Workstation Security Issues
- Detect, Remove, and Prevent Malware
- Troubleshoot Common Workstation Security Issues
Module 9: Supporting and Troubleshooting Mobile Devices
- Secure Mobile Devices
- Troubleshoot Mobile Device Issues
Module 10: Implementing Operational Procedures
- Environmental Impacts and Controls
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
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