Detailed Course Outline
Course Introduction
- Introductions and course logistics
- Course objectives
- Online resources and references
Platform Architecture
- Summarize the features and functionality of Workspace ONE UEM
- Outline the benefits of leveraging Workspace ONE UEM
- Recognize the core and productivity components that make up the Workspace ONE UEM platform
- Summarize high availability and disaster recovery for Workspace ONE Solution
Administration
- Navigate and customize the Workspace ONE UEM console
- Summarize the hierarchical management structure
- Explain the features and functions of Workspace ONE Hub Services
- Outline account options and permissions
Enterprise Integrations
- Outline the process and needs to integrate with directory services
- Explain certificate authentication and practical implementation with Workspace ONE
- Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
- Describe VMware Dynamic Environment Manager™ and its architecture
Onboarding
- Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
- Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
- Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
- Summarize platform onboarding options
Managing Endpoints
- Explain the differences between device and user profiles
- Describe policy management options for Windows and macOS
- Describe the functions and benefits of using compliance policies
- Explain the use cases for Freestyle Orchestrator
- Describe the capabilities that sensors and scripts enable
Alternative Management Methods
- Describe the function and benefits of device staging
- Configure product provisioning in the Workspace ONE UEM console
- Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
- List the system and device requirements for Linux device management in Workspace ONE UEM
Applications
- Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
- Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
- Describe the benefits of using Apple Business Manager content integration
- Describe the benefits of using server-to-client software distribution
- List the functions and benefits of VMware Workspace ONE® SDK
Device Email
- List the email clients supported by Workspace ONE UEM
- Configure an Exchange Active Sync profile in the Workspace ONE UEM console
- Configure VMware Workspace ONE® Boxer settings
- Summarize the available email infrastructure integration models and describe their workflows
- Configure email compliance policies and notifications services
Content Sharing
- Describe the benefits of using Content Gateway and the Content Gateway workflows
- Describe the benefits of integrating content repositories with Workspace ONE UEM
- Configure a repository in the Workspace ONE UEM console
Maintenance
- Manage endpoints from the Device List View and the Device Details View pages
- Analyze endpoint deployment and compliance data from the Monitor Overview page
Workspace ONE Access
- Summarize the benefits of Workspace ONE Access
- Outline the core features and functions that Workspace ONE Access enables
- Navigate the Workspace ONE Access console
- Explain the functions of directory integration with Workspace ONE Access
- Explain the various types of authentication protocols enabled by Workspace ONE Access
Integrating Workspace ONE UEM and Workspace ONE Access
- Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access
- Outline the process of connecting Workspace ONE UEM and Workspace ONE Access
- Explain the integrations workflow
- Summarize the key features of an integrated solution
Productivity Integrations
- Identify the functions enabled by Unified Access Gateway
- Outline the purpose of the VMware AirWatch® Secure Email Gateway™ edge service
- Explain the features enabled by the VMware Workspace ONE® Tunnel™ edge service
- Summarize the capabilities enabled by the Content Gateway edge service
SAML 2.0 Authentication
- Outline authentication methods supported by Workspace ONE Access
- Summarize the main properties of the SAML protocol
- Summarize the SAML authentication workflow
- Explain the application single sign-on authentication workflow with SAML
Mobile Single Sign-On
- Describe the concept of mobile single sign-on
- Outline mobile single sign-on workflows
Intelligence and Automation
- Summarize the features of VMware Workspace ONE® Intelligence™
- Outline the benefits of using Workspace ONE Intelligence
Fundamentals of Troubleshooting Workspace ONE UEM
- Outline software troubleshooting logic and support methods
- Summarize the main process flows for the Workspace ONE UEM components
- Explain the importance of Workspace ONE UEM process flows for troubleshooting
- Identify different Workspace ONE UEM log files
Workspace ONE UEM Console Troubleshooting
- Outline the best practices for troubleshooting Workspace ONE UEM console issues
- Identify common issues related to group management and assignment
- Outline common issues related to Workspace ONE UEM console roles and system settings
- Understand how analytic events can be used to identity platform errors
- Summarize the steps for collecting and analyzing Workspace ONE UEM console logs
Integration Troubleshooting
- Outline the common enterprise integrations in Workspace ONE UEM
- Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
- Troubleshoot issues related to Directory Services integration
- Identify directory user and groups synchronization issues
- Troubleshoot issues related to certificate authority integration
- Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques
Endpoint Troubleshooting
- Compare the endpoint connection topologies in Workspace ONE UEM
- Outline useful tools and resources for endpoint troubleshooting
- Summarize the best practices for device enrollment troubleshooting
- Explain device connectivity troubleshooting techniques
- Understand how to identify and resolve profile-related issues
- Identify common compliance policy issues and potential root causes
Application Troubleshooting
- Explain the different scoping questions for troubleshooting applications
- Review application management configurations
- Summarize the general tools and resources for application troubleshooting
- Describe the general logic of troubleshooting public applications
- Understand internal application issues and potential causes
- Explain purchased application troubleshooting techniques
Unified Access Gateway And Edge Services Troubleshooting
- Review Unified Access Gateway architecture and edge service workflows
- Understand Unified Access Gateway general configurations
- Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
- Identify and resolve common issues for Content Gateway on Unified Access Gateway
- Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway
Email Troubleshooting
- Review different email architecture and workflows
- Summarize common errors associated with email profiles
- Identify tools and resources for email troubleshooting
- Discuss troubleshooting techniques for AirWatch Secure Email Gateway on Unified Access Gateway
- Outline PowerShell integration issues and techniques to address them
Additional Troubleshooting Tools
- Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
- Explain how Workspace ONE Assist can help with troubleshooting endpoints