Detailed Course Outline
Module 1 - Deployment and Initial Configuration
- Understand IT Service Intelligence licensing
- Describe factors affecting IT Service Intelligence performance
- Identify IT Service Intelligence components
- Configure IT Service Intelligence roles
- Configure IT Service Intelligence modules
- Describe IT Service Intelligence deployment options
- List IT Service Intelligence hardware recommendations
- Describe the installation procedure
- Understand IT Service Intelligence licensing
- Describe factors affecting IT Service Intelligence performance
- Identify IT Service Intelligence components
- Configure IT Service Intelligence roles
- Configure IT Service Intelligence modules
Module 2 - Designing Services
- Giving customer requirements, plan ITSI services
- Design service KPI properties, such as schedules, importance, and thresholds
- Identify entity-oriented KPIs
- Identify dependencies between services
Module 3 - Data Audit and Base Searches
- Analyze a data environment based on implementation requirements
- Identify necessary data sources for KPIs
- Plan data intake for IT Service Intelligence configuration
- Implement base searches to support service design
Module 4 - Implementing Services
- Use a service design to implement services in IT Service Intelligence
- Create KPIs using base searches
- Configure basic KPI settings for calculation and aggregation
- Configure KPI lag and backfill
- Set KPI importance
- Calculate service health score
Module 5 - Thresholds and Time Policies
- Configure KPI thresholds
- Use aggregate and entity-level thresholds
- Use static and adaptive thresholds
- Apply time policies to thresholds
- Create custom threshold templates
Module 6 - Entities and Modules
- Add KPIs to services from modules
- Identify good use cases for entities
- Define entities in services
- Use entities in KPI searches
- Use pseudo entities in KPI searches
Module 7 - Templates and Dependencies
- Define service template use cases
- Create service templates
- Create new services from templates
- Create dependencies between services
Module 8 - Anomaly Detection and Predictive Analytics
- Define anomaly detection capabilities
- Configure anomaly detection for KPIs
- Configure predictive analytics for services
Module 9 - Access Control
- Identify ITSI roles and capabilities
- Describe service level roles and team ownership
- Modify ITSI menu options
- Control access to ITSI views
Module 10 - Customization, Maintenance, Troubleshooting
- Use backup and restore tools
- Install content packs
- Use maintenance mode for services and entities
- Understand the ITSI REST interface
- ITSI troubleshooting
Module 11 - Correlation Searches and Multi-KPI Alerts
- Define new correlation searches
- Define Multi-KPI alerts
- Manage notable event storage
Module 12 - Aggregation Policies
- Define aggregation policy capabilities
- Modify the default aggregation policy
- Understand Smart Mode
- Create new aggregation policies
- Use aggregation policies to automate notable event response