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CUCDM 8.x Engineer Training (VCUCDM8E)

Detailed Course Outline


  • General overview
    • VOSS corporate and marketing position
    • The VOSS product
    • Insight into the VOSS customer base
    • Review of VOSS business benefits
  • Technical overview
  • GUI basics
    • Administration GUI structure
    • Navigation logic and rules including quick search
  • Transaction log
    • What is a transaction log, and how to view it

Provider resource management

  • Resource management – numbers
  • Resource management – phones

Customer management

  • Customer admin
  • Feature groups
    • What are feature groups and how to use them
  • Customer advanced management
    • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
  • Customer services (e.g. vm)
  • Add division / location
  • Location advanced management
    • Explain location management including location types (standard/linked locations)
    • Setting location preferences affecting functionality
    • Allocating resources to locations for use

Location Administration

  • Number management – management of internal and external numbers, E164 inventory, adding numbers to locations, extension range management and internal number association
  • Phone register – location level phone inventory
  • Phone management – Part 1
  • Phone management – Part 2
  • Analog line management
  • User basics
    • Username considerations, adding end users, associating phones with users
  • User extension mobility
  • User services – Part 1
  • User services – Part 2
  • Groups
    • Management of number groups, hunt groups, pick up groups, and call park


  • Training on the self-service portal that allows end users to administer their user settings and features.
  • Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

General management tools

  • System tools – admin
  • System tools – connect location
  • Devolved admin and profiles
  • Branding and themes
  • Automated processes

System and provider management

  • Overview of the VOSS system management and global settings
  • Overview of provider management

Network elements

  • CUCM management – static configuration steps and management once set up
  • Manage CUCM – Part 1
  • Manage CUCM – Part 2
  • EMCC – cross cluster extension mobility set up steps including options for partial settings
  • SIP trunk management – Setup and configuration of SIP trunks, Route Groups, Route Lists and Route Patterns
  • Manage – Presence and steps for getting CUPS to work with the VOSS system
  • Manage VM/IVR server
  • LDAP Integration
    • System behavior and conditions when using LDAP Integrated CUCM and CUC
    • Management of authentication server, including required changes of system services to support user self-service authentication via LDAP
  • Contact center – how to define a contact center in the VOSS system and the functionality supported once set up
  • Conference server – Integration and use of conference (e.g.
  • WebEx) in the system
  • Other supported network elements

System back end

  • Command line interface functionality review
  • Systems log review
  • Data exports

Bulk loader

  • Bulk loader principles and overview; strengths and weaknesses; how to use; how to follow