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CUCDM 8.x Admin Training (VCUCDM8A)

Course Description Schedule Course Outline

Detailed Course Outline

Introduction

  • General overview
    • VOSS corporate and marketing position
    • The VOSS product
    • Insight into the VOSS customer base
    • Review of VOSS business benefits
  • Technical overview
  • GUI basics
    • Administration GUI structure
    • Navigation logic and rules including quick search
  • Transaction log
    • What is a transaction log, and how to view it

Provider resource management

  • Resource management – numbers
  • Resource management – phones

Customer management

  • Customer admin
  • Feature groups
    • What are feature groups and how to use them
  • Customer advanced management
    • Add / manage a customer, including advanced and preference settings and the functionality implications of the settings
  • Customer services (e.g. vm)
  • Add division / location
  • Location advanced management
    • Explain location management including location types (standard/linked locations)
    • Setting location preferences affecting functionality
    • Allocating resources to locations for use

Location administration

  • Numbers
  • Phone registration
  • Phone management – Part 1
  • Phone management – Part 2
  • Analog line management
  • User basics
    • Username considerations, adding end users, associating phones with users
  • Extension mobility
  • User services – Part 1
  • User services – Part 2
  • Groups

Self-service

  • Training on the self-service portal that allows end users to administer their user settings and features.
  • Covers phone functions, extension mobility, and associated phone management, SNR, voicemail, and directories

System tools – admin

 

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