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R12.x Oracle Advanced Collections Fundamentals (D60087)

Detailed Course Outline

Key Features of Oracle Advanced Collections
  • Understanding the Collector's Work Queue
  • Using the Collections Window
  • Navigating the Profile Tab
  • Navigating the Transactions Tab
  • Navigating the History Tab
  • Navigating the AgingTab
  • Navigating the NotesTab
  • Navigating the Accounts Tab
Managing Oracle Advanced Collections
  • Setting up Administration Tasks
  • Managing Delinquencies
  • Managing Collection Methods
  • Managing Work Items
  • Running Collection Reports
Setting Up Oracle Advanced Collections
  • Setting up Oracle Applications to Work with Oracle Advanced Collections
  • Creating Employees
  • Creating Resources
  • Setting up Security and Responsibilities
  • Setting up Collector's Work Queue
Implementing Oracle Advanced Collections
  • Setting up Collections Questionnaire
  • Setting up Collections Checklist
  • Setting up Collections Task Pages
  • Creating Scoring Components
  • Creating Scoring Engines
Setting up Strategies
  • Creating or Updating a Scoring Filter
  • Selecting a Strategy Level
  • Creating a Work Item Template
  • Creating a Strategy Template
  • Adding Work Items to a Strategy Template
  • Creating or Update a Strategy Filter
  • Setting up Strategies
Setting up Dunning Plans
  • Setting Dunning Plan Aging Bucket
  • Setting Collections Dunning Level
  • Creating Dunning Plans
  • Using Preconfigured Correspondence Templates and Queries
  • Creating a Staged Dunning Plan
  • Running Concurrent Programs for Dunning
Searching the Customer Data
  • Optimizing Searches
  • Filtering Dynamic Transaction Tables
  • Using Quick Searches
  • Using Expanded Searches
  • Creating a List
  • Saving a Query for Reuse
Interacting with Customers
  • Viewing Customer Information
  • Using Tabs
  • Changing the Data Level View
  • Designating Customer Contacts
  • Viewing the Collections Tab in eBusiness Center
Processing Transactions
  • Viewing Transaction Data
  • Using Bill Presentment Architecture
  • Processing Payments
  • Reversing Payments
  • Adjusting Invoices
  • Disputing Invoices
  • Viewing Claims
Managing Later-stage Delinquencies
  • Understanding Collections Lifecycle
  • Understanding Litigation
  • Understanding Repossession
  • Understanding Bankruptcy
  • Recording a Bankruptcy
  • Understanding Write-offs
Setting up Scoring
  • Understanding Scoring Features
  • Understanding Score Values
  • Understanding Scoring Components Weights
  • Understanding Score Objects
  • Using Preconfigured Scoring Components
  • Using Preconfigured Scoring Engines